Product Support Specialist

Hydac International GmbH; Bethlehem (Northampton County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical/dental/vision plan

Paid holidays

401k with company matching

Short term disability insurance

Pet insurance

Job summary

A family-owned business based in Northampton County is seeking a Product Support Specialist to provide technical support for various projects and product lines. The role involves developing product knowledge, facilitating training, and maintaining communication with customers and regional sales managers. Ideal candidates will possess strong problem-solving skills and a degree in mechanical engineering. Benefits include a comprehensive medical/dental/vision plan, 401(k) with matching, and paid holidays.

Qualifications

• Ability to read and interpret technical documents and business correspondence.
• Experience solving practical problems with limited standardization.
• Ability to effectively present information and respond to questions.

Responsibilities

• Provide technical support for assigned projects and product lines.
• Develop training on products and applications.
• Coordinate with German products and counterparts.
• Prepare price quotations.

Skills

Technical support

Customer service

Problem solving

Communication skills

Database software

Project Management software

Spreadsheet software

Self-starter

Education

Associate’s degree in mechanical engineering

Tools

SAP

Job description

Description

HYDAC is a family‑owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized for any demand our customers require.

The Product Support Specialist will be required to provide technical support for assigned projects, processes or product lines.

You will make an impact in this role by:

• Develop a thorough knowledge of the product line.
• Provide technical support both internally and to outside contacts.
• Provide liaison between the customer and sales support.
• Develop and support training on products and applications.
• Update distributors an Regional Sales Managers on product line changes.
• Coordinate with German products and counterparts.
• Maintain price lists and literature.
• Complete price and technical analysis.
• Use SAP to generate necessary reports.
• Participate in continual improvement initiatives.
• Prepare price quotations.
• Other duties as assigned.

Requirements

Key skills and attributes include:

• Travel up to 25% of the time.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of manager, client, customers and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Knowledge of Database software, Development software, Internet software, Project Management software, Spreadsheet software and Word Processing software.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to apply concepts to basic algebra and geometry.
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Customer Service: Responds promptly to customer needs; Responds to requests for assistance.
• Self‑Starter and Motivator: Able to develop effective relationships with distributors, regional sales managers, and customers.
• Must be able to read, write, speak, and comprehend english.
• Oral Communication: Speaks clearly and persuasively in positive and negative situations.
• Written Communication: Writes clearly and informatively.

To be considered for the Product Support Specialist role, you must have the following minimum qualifications:

• Associate’s degree in mechanical engineering is preferred.

Benefits

HYDAC offers employees a comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance.

HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.