Engineering Operations Manager - AI, Automation & Support

Geico; New York (NY); On-site; USD 109,000 - 190,000; Full time

Job summary

GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team serving over 35,000 associates across the United States. You will coach engineers and technicians, drive automation, and champion AI-enabled self-service to improve reliability and scalability.

This role requires strong leadership, budgeting, and the ability to define metrics, manage incidents, and coordinate with vendors to deliver projects on time. A collaborative culture and growth await.

Qualifications

• Bachelor’s degree or equivalent in a technical field and strong leadership experience.
• Proven ability to manage and mentor a technical team in a high-pressure setting.
• Experience with IT service delivery, incident management, and automation initiatives.

Responsibilities

• Lead and develop a high-performing engineering operations and technical support team.
• Plan budgets, schedule work, and implement policies to support tech initiatives.
• Champion automation and AI/self-service solutions to improve reliability and scale.
• Define metrics, oversee daily operations, and ensure SLA adherence.
• Coordinate with vendors and cross-functional teams to deliver projects on time.

Skills

Leadership

Team management

Problem solving

Change management

On-call support

English proficiency

Education

Bachelor’s degree in engineering, Computer Science, Information Technology, Business or comparable experience

Tools

Active Directory

Windows Server

Backup solutions

DHCP

DNS

TCP/IP

VLAN

SNMP

VoIP

Job description

GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team serving over 35,000 associates across the United States. You will coach engineers and technicians, drive automation, and champion AI-enabled self-service to improve reliability and scalability.

This role requires strong leadership, budgeting, and the ability to define metrics, manage incidents, and coordinate with vendors to deliver projects on time. A collaborative culture and growth await.