Engineering Operations Manager - AI & Automation

GEICO

Renton (WA)

On-site

USD 101,000 - 190,000

Full time

6 days ago

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Job summary

GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team serving more than 35,000 associates across the U.S. The role emphasizes an engineering mindset, self-service, automation, and AI-enabled solutions to improve reliability and efficiency.

The position focuses on team leadership, operational excellence, and strategic initiatives, including budgeting and policy development to support GEICO Tech programs.

Qualifications

Bachelor’s degree in engineering, CS, IT, or business.
5+ years leading technical teams.
Proven leadership and operational excellence.
Strong data visualization skills.
Experience with change management.
Ability to provide on-call support.
Vendor liaison experience.

Responsibilities

Lead, mentor, and develop high-performing team.
Supervise technicians delivering high-quality support.
Manage schedules, overtime, and timesheets.
Develop trainings and policies to support initiatives.
Define metrics and drive operational improvements.
Oversee IT assets and AV operations.
Collaborate with managers on project timelines.
Coordinate with vendors for hardware/software purchases.

Skills

Team leadership

Technical leadership

Dashboard reporting

Change management

On-call support

Vendor liaison

Education

Bachelor's degree in Engineering/CS/IT/Business

Tools

Active Directory

Windows Server

Backup solutions

Video conferencing

VoIP

Networking basics (DHCP/DNS/TCP-IP)

Job description

The position focuses on team leadership, operational excellence, and strategic initiatives, including budgeting and policy development to support GEICO Tech programs.

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