Engineering Operations Leader - Tech Support & Automation

Geico; Poway (CA); On-site; USD 101,000 - 190,000; Full time

Job summary

GEICO in Poway, CA seeks a Manager of Engineering Operations to lead the Technical Support team serving 35,000+ associates across the US. You will drive automation and AI-driven solutions while supervising technicians to ensure high-quality support and scalable IT services.

Responsibilities include budgeting, policy development, and vendor liaison to deliver reliable, efficient operations in a large enterprise environment.

Qualifications

• Bachelor's degree or comparable experience in engineering/CS/IT/business.
• Experience leading technical teams and driving operational excellence.
• Strong problem-solving and data visualization skills.

Responsibilities

• Lead, mentor, and develop high-performing technical support team.
• Plan, budget, and organize activities; manage schedules and timesheets.
• Promote automation, self-service, and AI-driven initiatives.

Skills

Team leadership

Operations optimization

Automation & AI mindset

Dashboard reporting

Change management

Vendor liaison

On-call support

Education

Bachelor's degree in engineering/CS/IT/Business

Tools

AI tools

Cloud platforms

Automation tools

IT infrastructure basics

Active Directory/Windows Server

Job description

GEICO in Poway, CA seeks a Manager of Engineering Operations to lead the Technical Support team serving 35,000+ associates across the US. You will drive automation and AI-driven solutions while supervising technicians to ensure high-quality support and scalable IT services.

Responsibilities include budgeting, policy development, and vendor liaison to deliver reliable, efficient operations in a large enterprise environment.