Engineering Operations Lead — AI, Automation & Support

Geico; Fredericksburg (VA); On-site; USD 109,000 - 190,000; Full time

Job summary

GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team serving more than 35,000 associates. You will drive automation, AI initiatives, and self-service approaches to improve reliability and scalability while coaching a skilled group of technicians and engineers.

You will manage daily operations, define metrics, ensure SLA adherence, and partner with vendors to deliver solutions. A strong engineering mindset and leadership are essential.

Qualifications

• Bachelor’s degree or comparable experience in engineering/CS/IT.
• 5+ years of hands-on leadership in a technical environment.
• Strong leadership and ability to drive efficiency and operations.

Responsibilities

• Lead, mentor, and develop a high-performing team of technicians and engineers.
• Supervise technicians to deliver high-quality technical support to associates.
• Plan, budget, and organize team activities and trainings.
• Develop policies to support GEICO Tech initiatives and automation.
• Oversee daily operations, monitor SLAs, and optimize processes.
• Champion automation and AI-driven solutions for efficiency.
• Interface with vendors for hardware/software/services purchases.

Skills

Leadership

Team management

Automation

AI tooling

Problem-solving

Change management

On-call support

Vendor liaison

Education

Bachelor's degree in engineering, CS, IT

Tools

Dashboard tools

Cloud platforms

Networking basics

Windows Server/AD

Video conferencing setup

Job description

GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team serving more than 35,000 associates. You will drive automation, AI initiatives, and self-service approaches to improve reliability and scalability while coaching a skilled group of technicians and engineers.

You will manage daily operations, define metrics, ensure SLA adherence, and partner with vendors to deliver solutions. A strong engineering mindset and leadership are essential.