Engineering Manager, Technical Support for AI Cloud
ProducePay
14 days+
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Benefits offered by this job
Job summary
ProducePay in San Francisco is seeking a Customer Support Engineering Manager to lead a team focused on technical support for clients using low-cost GPU compute power. This full-time role involves developing scalable processes and collaborating with various teams to enhance customer experience in AI/ML and high-performance computing fields. Candidates need a solid background in Software Engineering and leadership in fast-paced environments, along with excellent communication skills.
Qualifications
- 6+ years of experience in highly technical customer-facing roles.
- 2+ years in a leadership role within a high-growth environment.
- Deep understanding of cloud infrastructure and customer experience.
Responsibilities
- Lead a team of Support Engineers focused on technical solutions.
- Build scalable processes for diagnosing and resolving complex issues.
- Collaborate across functions to enhance customer experience.
Skills
Software Engineering
Technical Support Engineering
DevOps
Systems engineering
Kubernetes
AI/ML
High-performance computing
Leadership
Education
B.S. in Computer Science or related technical discipline
Job description
ProducePay in San Francisco is seeking a Customer Support Engineering Manager to lead a team focused on technical support for clients using low-cost GPU compute power. This full-time role involves developing scalable processes and collaborating with various teams to enhance customer experience in AI/ML and high-performance computing fields. Candidates need a solid background in Software Engineering and leadership in fast-paced environments, along with excellent communication skills.
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