Engineering Manager, Technical Support for AI Cloud

ProducePay; San Francisco (CA); On-site; USD 144,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation and equity packages

Comprehensive health, dental & vision insurance

401(k) Retirement plan with company match

Paid parental leave

Professional development & tuition reimbursement

Daily meals allowance

Job summary

ProducePay in San Francisco is seeking a Customer Support Engineering Manager to lead a team focused on technical support for clients using low-cost GPU compute power. This full-time role involves developing scalable processes and collaborating with various teams to enhance customer experience in AI/ML and high-performance computing fields. Candidates need a solid background in Software Engineering and leadership in fast-paced environments, along with excellent communication skills.

Qualifications

• 6+ years of experience in highly technical customer-facing roles.
• 2+ years in a leadership role within a high-growth environment.
• Deep understanding of cloud infrastructure and customer experience.

Responsibilities

• Lead a team of Support Engineers focused on technical solutions.
• Build scalable processes for diagnosing and resolving complex issues.
• Collaborate across functions to enhance customer experience.

Skills

Software Engineering

Technical Support Engineering

DevOps

Systems engineering

Kubernetes

AI/ML

High-performance computing

Leadership

Education

B.S. in Computer Science or related technical discipline

Job description

ProducePay in San Francisco is seeking a Customer Support Engineering Manager to lead a team focused on technical support for clients using low-cost GPU compute power. This full-time role involves developing scalable processes and collaborating with various teams to enhance customer experience in AI/ML and high-performance computing fields. Candidates need a solid background in Software Engineering and leadership in fast-paced environments, along with excellent communication skills.