Engineering Manager - Stability & AI-Driven Platform

Loopreturns; Columbus (OH); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Loop is seeking an Engineering Manager to lead our new Support & Stability team responsible for the highest-risk domains in our application. You will drive AI-enabled automation to reduce recurring issues, and ensure robust, maintainable systems for the business.

You will guide a distributed team across the US and beyond, balancing hands-on technical credibility with people management. This role partners with product and engineering leadership to elevate system health.

Qualifications

• 3+ years of engineering management leadership experience in platform reliability or critical-domain code.
• Experience building proactive stability or support programs, not just incident response.
• Ability to distinguish systemic issues from one-off incidents and drive permanent fixes.
• Experience using AI agents as a core part of engineering workflow and team output.

Responsibilities

• Own stewardship of the highest-risk, highest-impact domain areas; keep them clean, tested, and maintainable.
• Build measurement systems to track deployment frequency, commit activity, ticket volume, and recurrence patterns.
• Prioritize permanent fixes over quick ticket closure and reduce recurring issues.
• Lead the team’s first-line triage of engineering support tickets and route with context.
• Drive AI adoption as the default approach for domain maintenance and triage.
• Set expectations and provide support for AI skills development; hold the team accountable.
• Develop automation to turn recurring problems into AI-detected or AI-fixed issues.
• Negotiate ownership boundaries with other teams to keep scope defensible.
• Represent team health and support trends to product/engineering leadership.
• Manage people effectively with clear expectations and regular feedback.
• Remain technically credible by staying hands-on in critical areas when needed.

Skills

Engineering leadership

AI adoption

Root cause analysis

Communication

Ownership & accountability

System health

Tools

Kubernetes

AWS

PHP/Laravel

Jira

Job description

Loop is seeking an Engineering Manager to lead our new Support & Stability team responsible for the highest-risk domains in our application. You will drive AI-enabled automation to reduce recurring issues, and ensure robust, maintainable systems for the business.

You will guide a distributed team across the US and beyond, balancing hands-on technical credibility with people management. This role partners with product and engineering leadership to elevate system health.