Engineering Manager - RMN Platform Operations

Best Buy; Richfield (MN); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking an Engineering Manager, RMN Platform Operations, to lead the team responsible for keeping the Retail Media Network platform ecosystem running smoothly. You’ll help build and improve the support model for critical platforms, guide incident response, and collaborate with product, engineering, operations, and vendor teams to solve complex technical issues.

You will shape how platform operations scale while focusing on reliability, service quality, and continuous improvement.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years delivering, supporting and operating enterprise technology platforms.
• 2+ years leading engineering, platform operations, or technical support teams.

Responsibilities

• Lead operational readiness, launch support, hypercare, and post-go-live stabilization for RMN Pitch-to-Pay.
• Oversee technical triage, incident response, escalations, and root cause analysis.
• Partner with cross-functional teams to resolve platform, integration, and data issues.
• Define and improve support processes, SLAs, metrics, and reporting.
• Enhance platform reliability through automation, documentation, and process improvements.
• Coach engineers and build a strong operations culture.
• Advance intelligent automation and future agentic support across RMN platforms.

Skills

Incident management

Leadership

Platform operations

Cross-functional collaboration

Automation and reliability

Vendor coordination

Education

Bachelor’s degree or equivalent

Tools

Jira

ServiceNow

Job description

As the Engineering Manager, RMN Platform Operations, you’ll lead the team responsible for keeping Best Buy’s Retail Media Network platform ecosystem running smoothly. You’ll help build and improve the support model for critical platforms, guide incident response, and work with product, engineering, operations, and vendor teams to solve complex technical issues. This is a great opportunity to shape how platform operations scale while leading a team focused on reliability, service quality, and continuous improvement.

In this role, you'll primarily work virtually from home or another non‑Best Buy location. However, you must live within a drivable distance to our corporate campus in Richfield, Minnesota. The specific work arrangements vary by role and team, and the recruiter or hiring manager will provide additional details during the hiring process.

This position is not eligible for immigration sponsorship or relocation assistance.

What you'll do

• Lead operational readiness, launch support, hypercare, and post-go-live stabilization activities for the RMN Pitch-to-Pay program
• Oversee technical triage, incident response, escalations, and root cause analysis
• Partner with cross-functional teams to resolve platform, integration, and data issues
• Define support processes, service levels, metrics, and operational reporting
• Improve platform reliability through automation, documentation, and process improvements
• Coach and support engineers while building a strong operations culture
• Support the evolution of intelligent automation and future agentic support capabilities across RMN platforms

Basic qualifications

• Bachelor’s degree in a related field or equivalent practical experience
• 5 years delivering, supporting and operating enterprise technology platforms
• 2 years leading engineering, platform operations, or technical support teams
• 5 years of experience managing production incidents, escalations, and root cause analysis
• 5 years of experience working with integrated platforms, APIs, SaaS applications, and enterprise workflows
• 3 years of experience utilizing enterprise ticketing platforms (ie. Jira, Service Now)
• 2 years of experience supporting service operations, including SLA and KPI management

Preferred qualifications

• 5 years of experience leading platform operations, reliability, or support engineering functions
• 2 years of experience supporting Retail Media, AdTech, MarTech, Salesforce, or advertising platforms
• Experience managing large, integrated platform environments and vendor relationships
• 2 years of experience improving operations through automation and self-service capabilities
• Ability to influence teams and build strong partnerships across the organization

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.