Solutions Engineering Manager - Contact Center Modernization
Capital Group
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Capital Group is seeking a Solutions Engineering Manager in Indianapolis to lead the engineering, delivery, and modernization of its Contact Center tech stack built on Genesys Cloud and AWS. You will guide a team of engineers, collaborate with stakeholders, and drive strategic initiatives and vendor ecosystems.
You will partner with Product Management, Enterprise Architecture, Security, and Infrastructure to turn business outcomes into scalable technical solutions, while coaching engineers
Qualifications
- Bachelor's degree in computer science, engineering, information systems, or related technical discipline.
- At least 10 years of software/technology delivery experience with contact center tech.
- Deep expertise in Genesys Cloud CX, AWS, and CCaaS transformation incl. migrations from legacy platforms.
- Proven ability to translate business objectives into technical roadmaps and measurable outcomes.
- Led complex technology programs, platform modernization, and enterprise integrations with delivery discipline.
- Experience building, coaching and mentoring engineering teams with accountability and collaboration.
- Strong relationship builder capable of influencing stakeholders and vendors across organizations.
- Experience implementing AI-powered customer engagement capabilities, including Genesys Copilot.
Responsibilities
- Lead the execution and delivery of Contact Center initiatives, platform enhancements, integrations, and modernization efforts.
- Establish engineering practices, quality standards, and delivery controls for reliability and scalability.
- Provide technical leadership across solution design in partnership with Product Management and Architecture.
- Develop engineering talent through coaching, mentoring, and career development.
- Manage strategic vendor relationships and oversee third-party solutions delivery.
- Drive continuous improvement through automation and modern engineering practices.
Skills
Education
Tools
Job description
Capital Group is seeking a Solutions Engineering Manager in Indianapolis to lead the engineering, delivery, and modernization of its Contact Center tech stack built on Genesys Cloud and AWS. You will guide a team of engineers, collaborate with stakeholders, and drive strategic initiatives and vendor ecosystems.
You will partner with Product Management, Enterprise Architecture, Security, and Infrastructure to turn business outcomes into scalable technical solutions, while coaching engineers
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
