Engineering Manager, Customer Trust

Ladders; United States; Remote; USD 135,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Parental leave (16 weeks)

Wellness stipend

Remote stipend

Commuter benefits - SF/NYC

Family planning

401(k) match

Flexible PTO + 80 hrs sick

Company holidays

Team events

Global offices

Job summary

Ladders is seeking an Engineering Manager, Customer Trust to lead two engineering squads delivering against a defined product roadmap in a customer-facing software environment. You will partner with product and design to shape priorities, balance tradeoffs, and ensure disciplined execution.

The role requires strong technical leadership, talent development, and cross-functional problem solving to scale engineering practices and outcomes. Remote-US only; visa sponsorship not available.

Qualifications

• 2+ years of engineering management leading teams of 6-8+ engineers
• Proven track record of disciplined delivery practices
• Experience managing and developing senior individual contributors
• Background in product engineering with a focus on customer-facing software
• Comfortable in architecture discussions and making informed tradeoff decisions
• Ability to shape product and technical strategy in partnership with a PM
• Strong decision-making skills balancing ambiguity and quality
• Fluency in using AI to enhance work outcomes

Responsibilities

• Lead two squads to deliver against a clear product roadmap
• Establish a high-accountability, high-ownership delivery culture
• Collaborate with product and design to prioritize the roadmap and make tradeoff decisions
• Engage in technical decisions and guide the team toward sound engineering choices
• Attract, grow, and retain strong engineering talent
• Work cross-functionally to identify opportunities and clear blockers
• Contribute to building processes and practices that scale the engineering culture

Skills

Engineering mgmt

Disciplined delivery

Developing ICs

Product engineering

Architecture tradeoffs

Product strategy

Decision-making

AI fluency

Job description

For our client, we are seeking a Engineering Manager, Customer Trust to join the team of a leader in the Enterprise Technology space.
This role will guide two engineering squads responsible for delivering against a defined product roadmap in a customer-facing software environment. You will partner closely with product and design to shape priorities, make thoughtful tradeoff decisions, and ensure the team executes with discipline and accountability. The position also calls for strong technical leadership, talent development, and cross-functional problem solving to help scale engineering practices and outcomes.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $135,000 – $160,000 annually

Responsibilities

• Lead two squads to deliver against a clear product roadmap
• Establish a high-accountability, high-ownership delivery culture
• Collaborate with product and design to prioritize the roadmap and make tradeoff decisions
• Engage in technical decisions and guide the team toward sound engineering choices
• Attract, grow, and retain strong engineering talent
• Work cross-functionally to identify opportunities and clear blockers
• Contribute to building processes and practices that scale the engineering culture

Qualifications

• 2+ years of engineering management experience leading teams of 6-8+ engineers
• Proven track record of disciplined delivery practices
• Experience managing and developing senior individual contributors
• Background in product engineering with a focus on customer-facing software
• Comfortable in architecture discussions and making informed tradeoff decisions
• Ability to shape product and technical strategy in partnership with a PM
• Strong decision-making skills balancing ambiguity and quality
• Fluency in using AI to enhance work outcomes

Benefits

• Comprehensive medical, dental, and vision coverage with most premiums covered
• 16 weeks paid parental leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for SF and NYC office team members
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy plus 80 hours of sick time
• 11 company-paid holidays
• Virtual team building activities and company-wide events
• Offices in multiple global locations including SF, NYC, London, and more

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.