Engineering Manager, AI-Driven Customer Agent — Boston

United States Digital Space LLC; Boston (MA); On-site; USD 176,000 - 264,000; Full time

Benefits offered by this job

Annual bonus

Equity

Health benefits

Job summary

United States Digital Space LLC in Boston, MA, is seeking an Engineering Manager for its Customer Agent team. You will lead the development of a scalable, AI-powered conversational system that helps brands interact with customers at scale.

This role blends hands-on engineering with strategic leadership to drive a platform that evolves with advances in AI. You will shape technical direction, grow the team, and deliver features that improve customer conversations and outcomes.

Qualifications

• 5+ years of software engineering experience.
• 2+ years of experience managing engineering teams, including remote members.

Responsibilities

• Own the team’s mission, strategy, and roadmap.
• Lead and manage a team of engineers and key workstreams.
• Participate in interviewing, hiring, and leveling.
• Develop SMART goals and career development plans for direct reports.
• Align technical strategies with business goals and deliver reliable AI systems roadmap.
• Engage stakeholders to translate customer needs into AI-driven roadmaps and solutions.
• Advise on modeling, system design, and experimental decisions.
• Improve engineering processes like recruitment, performance development, and communication.
• Stay current with AI trends and leverage opportunities within the ecosystem.

Skills

Full-stack engineering

AI systems

Team leadership

LLM APIs

Tools

LLM APIs

Job description

United States Digital Space LLC in Boston, MA, is seeking an Engineering Manager for its Customer Agent team. You will lead the development of a scalable, AI-powered conversational system that helps brands interact with customers at scale.

This role blends hands-on engineering with strategic leadership to drive a platform that evolves with advances in AI. You will shape technical direction, grow the team, and deliver features that improve customer conversations and outcomes.