Engineering Manager, AI Agents — Enterprise-Scale

True; New York (NY); On-site; USD 300,000 - 360,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

Enterprise AI Software Co. seeks an engineering leader to guide a team building and refining AI agents for customer support at scale. You’ll combine technical leadership with direct customer collaboration and hands-on problem solving to deliver reliable, scalable solutions.

You will mentor engineers, work with enterprise clients to translate their challenges into effective agent-based platforms, and shape the roadmap with product and research colleagues. This role is on-site in New York.

Qualifications

• Minimum 5 years in software engineering with at least 1 year in a lead role.
• Experience building customer-facing products or complex distributed systems (backend/product).
• Strong Python skills; production TypeScript and async programming experience.
• Proven ability to investigate failures across large software systems.
• Excellent written and verbal communication with enterprise customers.
• Experience with LLMs, agentic workflows, or multimodal models is a plus.

Responsibilities

• Lead, mentor, and grow engineers building AI agents for complex customer interactions.
• Collaborate with enterprise customers to understand challenges and translate into scalable solutions.
• Oversee deployments from initial implementation to ongoing iteration and optimization.
• Partner with product, design, and research teams to identify customer needs and guide platform development.
• Help define the technical strategy and roadmap for AI-powered customer support.
• Maintain high engineering standards while fostering ownership, speed, and customer focus.

Skills

Software engineering

People management

Distributed systems

Backend development

Python

TypeScript

Async programming

Troubleshooting

Customer collaboration

Enterprise customers

LLM applications

Agentic workflows

Multimodal models

Job description

Enterprise AI Software Co. seeks an engineering leader to guide a team building and refining AI agents for customer support at scale. You’ll combine technical leadership with direct customer collaboration and hands-on problem solving to deliver reliable, scalable solutions.

You will mentor engineers, work with enterprise clients to translate their challenges into effective agent-based platforms, and shape the roadmap with product and research colleagues. This role is on-site in New York.