Engineering Manager, AI Agents

True; New York (NY); On-site; USD 300,000 - 360,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

Enterprise AI Software Co. seeks an engineering leader to guide a team building and refining AI agents for customer support at scale. You’ll combine technical leadership with direct customer collaboration and hands-on problem solving to deliver reliable, scalable solutions.

You will mentor engineers, work with enterprise clients to translate their challenges into effective agent-based platforms, and shape the roadmap with product and research colleagues. This role is on-site in New York.

Qualifications

• Minimum 5 years in software engineering with at least 1 year in a lead role.
• Experience building customer-facing products or complex distributed systems (backend/product).
• Strong Python skills; production TypeScript and async programming experience.
• Proven ability to investigate failures across large software systems.
• Excellent written and verbal communication with enterprise customers.
• Experience with LLMs, agentic workflows, or multimodal models is a plus.

Responsibilities

• Lead, mentor, and grow engineers building AI agents for complex customer interactions.
• Collaborate with enterprise customers to understand challenges and translate into scalable solutions.
• Oversee deployments from initial implementation to ongoing iteration and optimization.
• Partner with product, design, and research teams to identify customer needs and guide platform development.
• Help define the technical strategy and roadmap for AI-powered customer support.
• Maintain high engineering standards while fostering ownership, speed, and customer focus.

Skills

Software engineering

People management

Distributed systems

Backend development

Python

TypeScript

Async programming

Troubleshooting

Customer collaboration

Enterprise customers

LLM applications

Agentic workflows

Multimodal models

Job description

ABOUT THE ROLE

Lead an engineering team building and improving AI agents for customer support at an enterprise AI software company. You will combine technical leadership, customer collaboration, and hands-on problem solving to deliver reliable solutions that can scale to large user bases.

WHAT YOU'LL DO

• Lead, mentor, and grow engineers building AI agents for complex customer interactions.
• Work directly with enterprise customers to understand operational challenges and translate them into scalable agent solutions.
• Oversee deployments from initial implementation through ongoing iteration and optimization.
• Partner with product, design, and research teams to identify shared customer needs and inform platform development.
• Help define technical strategy and the roadmap for AI-powered customer support.
• Maintain strong engineering standards while fostering ownership, speed, and customer focus.

WHAT WE'RE LOOKING FOR

• At least 5 years of software engineering experience and 1 or more years managing or leading engineers.
• Backend or product engineering experience building customer-facing products or complex distributed systems.
• Proficiency in Python, with production experience using TypeScript and asynchronous programming.
• Strong technical depth and comfort investigating failures across complex software systems.
• Clear communication skills and experience working directly with enterprise customers.
• Experience with LLM applications, agentic workflows, or multimodal models is a plus.

COMPENSATION & BENEFITS

Base salary: $300,000 to $360,000 annually.

Visa sponsorship is available.

LOCATION

On-site in New York, New York.