Engineering Assistant

City of Charlotte; Charlotte (NC); On-site; USD 39,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Drug-free workplace

Job summary

City of Charlotte is seeking an administrative support professional for the Storm Water Services Department. You will assist with land development permitting tasks, coordinate customer service, and process compliance documents to support engineering and erosion control teams.

The role emphasizes accuracy, organization, and proactive communication with customers and staff to ensure timely permits and clear regulatory correspondence.

Qualifications

• Strong customer service mindset and attention to detail.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools.
• Ability to learn City and County Accela permitting systems.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.

Responsibilities

• Assist the engineering and erosion control teams with administrative support for permitting and regulatory field operations
• Review and process close-out documents for residential development projects as well as other administrative forms, reports, and supporting documentation
• Serve as primary point of contact for Storm Water building permit hold releases
• Coordinate customer service requests and track case activity
• Prepare, process, and distribute regulatory correspondence, including certified mail and enforcement notices
• Schedule preconstruction meetings and coordinate calendars with customers and staff
• Process administrative forms, reports, and case files, and maintain documents in accordance with record retention requirements
• Perform all other duties as assigned

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Education

Associate’s degree

High School Diploma

Tools

Accela permitting system

Microsoft Office

Job description

Department: Storm Water Services Department

Salary: $28.30 - $40.67 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Summary

This position is an opportunity to work with the Storm Water Services Land Development Section. The team is seeking someone who is detail-oriented with a customer service focus who can provide support for the Storm Water Engineering Plan Review and Erosion Control teams. This position is administrative and will help manage land development permitting tasks and assist customers through the land development process.

SALARY OFFERING FOR THIS POSITION: $28.30 - $35.37/hr. Commensurate with Experience

Major Duties And Responsibilities

• Assist the engineering and erosion control teams with administrative support for permitting and regulatory field operations
• Review and process close-out documents for residential development projects as well as other administrative forms, reports, and supporting documentation
• Serve as primary point of contact for Storm Water building permit hold releases
• Coordinate customer service requests and track case activity
• Prepare, process, and distribute regulatory correspondence, including certified mail and enforcement notices
• Schedule preconstruction meetings and coordinate calendars with customers and staff
• Process administrative forms, reports, and case files, and maintain documents in accordance with record retention requirements
• Perform all other duties as assigned

Knowledge, Skills & Abilities

• Effective written and verbal communication skills
• Excellent interpersonal and customer service skills
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools
• Ability to learn City and County Accela permitting systems
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to plan, prioritize and organize work and complete assignments with minimal supervision
• Adaptable and willing to support multiple teams with changing priorities
• Ability to quickly learn and adapt to department-specific processes, tools, and terminology
• Committed to accuracy, consistency, and continuous process improvement

Preferred Qualifications

• Familiarity with land development and/or building permitting
• Experience with Accela permitting system
• Ability to interpret construction plans

Minimum Qualifications

• High School Graduate or equivalent and one year of work experience
• Associate’s degree

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.