Engineering Assistant

Charlotte, North Carolina; Charlotte, Northern (NC, KY); Hybrid; USD 39,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Drug-free workplace

Job summary

The City of Charlotte is seeking an Administrative Assistant to support the Storm Water Services Land Development Section. The role focuses on permitting tasks, customer assistance, and processing documentation to help move land development projects through review and approvals.

Ideal candidates have a high school diploma or equivalent (Associate’s preferred) and strong organization, communication, and MS Office skills.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Strong written and verbal communication; excellent customer service.
• Proficiency with MS Office and ability to learn Accela systems.
• Highly organized with ability to manage multiple tasks.

Responsibilities

• Provide administrative support for permitting and regulatory operations.
• Review and process land development documents and filings.
• Serve as primary contact for permit hold releases and inquiries.
• Coordinate with customers and staff; track case activity.
• Prepare and distribute regulatory correspondence and notices.
• Schedule meetings and maintain records with accuracy.

Skills

Effective communication

Interpersonal skills

Customer service

Time management

Organization

Ability to learn Accela

Education

High School Graduate or equivalent

Associate’s degree

Tools

Microsoft Office Suite

Accela permitting system

Job description

Department: Storm Water Services Department Salary: $28.30 - $40.67

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

SUMMARY

This position is an opportunity to work with the Storm Water Services Land Development Section. The team is seeking someone who is detail-oriented with a customer service focus who can provide support for the Storm Water Engineering Plan Review and Erosion Control teams. This position is administrative and will help manage land development permitting tasks and assist customers through the land development process.

SALARY OFFERING FOR THIS POSITION:

$28.30 - $35.37/hr. Commensurate with Experience

Major Duties and Responsibilities:

• Assist the engineering and erosion control teams with administrative support for permitting and regulatory field operations
• Review and process close-out documents for residential development projects as well as other administrative forms, reports, and supporting documentation
• Serve as primary point of contact for Storm Water building permit hold releases
• Coordinate customer service requests and track case activity
• Prepare, process, and distribute regulatory correspondence, including certified mail and enforcement notices
• Schedule preconstruction meetings and coordinate calendars with customers and staff
• Process administrative forms, reports, and case files, and maintain documents in accordance with record retention requirements
• Perform all other duties as assigned

Knowledge, Skills & Abilities:

• Effective written and verbal communication skills
• Excellent interpersonal and customer service skills
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools
• Ability to learn City and County Accela permitting systems
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to plan, prioritize and organize work and complete assignments with minimal supervision
• Adaptable and willing to support multiple teams with changing priorities
• Ability to quickly learn and adapt to department-specific processes, tools, and terminology
• Committed to accuracy, consistency, and continuous process improvement

Preferred Qualifications:

• Familiarity with land development and/or building permitting
• Experience with Accela permitting system
• Ability to interpret construction plans

Minimum Qualifications:

High School Graduate or equivalent and one year of work experience Associate’s degree

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees. The City of Charlotte is a drug and alcohol-free workplace.

Our City, Our Mission

When you join the City of Charlotte, you become part of Team Charlotte - a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

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