Engineer, IT Field Support

OCEANS HEALTHCARE; Plano (TX); On-site; USD 55,000 - 80,000; Full time

Job summary

Oceans Healthcare in Plano, TX is seeking an Engineer, IT Field Support to ensure smooth operation of company technology systems and provide hands-on technical support to end users. The role focuses on maintaining system reliability and enabling employees to work with minimal disruption.

Key responsibilities include deploying hardware and software for new facilities, troubleshooting issues, documenting changes, and supporting IT initiatives related to acquisitions and facility expansions.

Responsibilities

• Prepare, configure, and deploy hardware, software, and network equipment for new facilities and acquisitions in accordance with company standards.
• Troubleshoot and resolve technical issues independently, applying judgment and problem-solving skills to ensure minimal disruption to operations.
• Collaborate with team members, end users, and stakeholders to communicate technical information, identify underlying issues, and implement practical solutions.
• Document all infrastructure changes, configurations, and technical information accurately for reference and knowledge sharing.
• Participate in on‑call rotations as needed to support continuous operations and rapid issue resolution.
• Support IT initiatives related to new setups, acquisitions, and facility expansions, including coordinating logistics and resources for smooth implementation.
• Perform other duties as assigned to support business continuity and technology operations.

Job description

The Engineer, IT Field Support ensures the smooth operation of company technology systems, providing hands‑on technical support, problem resolution, and proactive service to end users. This role plays a key part in maintaining system reliability, supporting business continuity, and enabling employees to work efficiently with minimal disruption.

Essential Functions:

• Prepare, configure, and deploy hardware, software, and network equipment for new facilities and acquisitions in accordance with company standards.
• Troubleshoot and resolve technical issues independently, applying judgment and problem-solving skills to ensure minimal disruption to operations.
• Collaborate with team members, end users, and stakeholders to communicate technical information, identify underlying issues, and implement practical solutions.
• Document all infrastructure changes, configurations, and technical information accurately for reference and knowledge sharing.
• Participate in on‑call rotations as needed to support continuous operations and rapid issue resolution.
• Support IT initiatives related to new setups, acquisitions, and facility expansions, including coordinating logistics and resources for smooth implementation.
• Perform other duties as assigned to support business continuity and technology operations.