Engineer, IT Field Support

Oceans Healthcare; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Oceans Healthcare is seeking an IT Field Support Engineer to ensure the smooth operation of technology systems across multiple facilities. You will deploy hardware and software, troubleshoot issues, and support on-site users to minimize downtime.

The role requires hands-on IT support experience, strong communication skills, and the ability to work semi-autonomously in a dynamic healthcare environment. On-call rotations and coordination for acquisitions and expansions are part of the duties.

Qualifications

• Minimum of 2 years of hands-on IT support experience.
• Experience troubleshooting hardware, networking, and basic server issues in enterprise or multi-site environment.
• Demonstrated ability to work semi-autonomously and independently manage tasks on-site.
• Experience documenting technical issues and infrastructure changes accurately.

Responsibilities

• Prepare, configure, and deploy hardware, software, and network equipment for new facilities and acquisitions in accordance with company standards.
• Troubleshoot and resolve technical issues independently, applying judgment and problem-solving skills to ensure minimal disruption to operations.
• Collaborate with team members, end users, and stakeholders to communicate technical information, identify underlying issues, and implement practical solutions.
• Document all infrastructure changes, configurations, and technical information accurately for reference and knowledge sharing.
• Participate in on-call rotations as needed to support continuous operations and rapid issue resolution.
• Support IT initiatives related to new setups, acquisitions, and facility expansions, including coordinating logistics and resources for smooth implementation.

Skills

Troubleshooting

Communication

Customer service

Time management

On-site support

Education

CompTIA A+

CompTIA Network+

Tools

CompTIA A+

CompTIA Network+

Job description

The Engineer, IT Field Support ensures the smooth operation of company technology systems, providing hands‑on technical support, problem resolution, and proactive service to end users. This role plays a key part in maintaining system reliability, supporting business continuity, and enabling employees to work efficiently with minimal disruption.

Essential Functions

• Prepare, configure, and deploy hardware, software, and network equipment for new facilities and acquisitions in accordance with company standards.
• Troubleshoot and resolve technical issues independently, applying judgment and problem‑solving skills to ensure minimal disruption to operations.
• Collaborate with team members, end users, and stakeholders to communicate technical information, identify underlying issues, and implement practical solutions.
• Document all infrastructure changes, configurations, and technical information accurately for reference and knowledge sharing.
• Participate in on-call rotations as needed to support continuous operations and rapid issue resolution.
• Support IT initiatives related to new setups, acquisitions, and facility expansions, including coordinating logistics and resources for smooth implementation.
• Perform other duties as assigned to support business continuity and technology operations.

Requirements

Educational / Experience Requirements

• Minimum of 2 years of hands‑on IT support experience, preferably in a field or on‑site support role.
• Experience troubleshooting hardware, networking, and basic server issues in enterprise or multi‑site environment.
• Demonstrated ability to work semi-autonomously and independently manage tasks on‑site.
• Experience documenting technical issues and infrastructure changes accurately.
• Relevant technical certifications (e.g., CompTIA A+, Network+, or equivalent) are preferred but not required.

Qualifications / Skills

• Strong troubleshooting skills for hardware, network, and basic server issues.
• Ability to communicate technical information clearly to both technical and non‑technical audiences.
• Excellent customer service and interpersonal skills.
• Strong organizational and time‑management skills to manage multiple on‑site tasks effectively.
• Ability to follow company processes and standards for hardware setup and IT service delivery.
• Proactive approach to identifying problems and proposing practical solutions.
• Comfortable with occasional on‑call responsibilities and flexible scheduling as needed.

Work Environment

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.