Engineer, IT Field Support

Oceans Healthcare, L.L.C.; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Oceans Healthcare, L.L.C. in Plano, TX is seeking an IT Field Support Engineer to ensure reliable technology operations and provide hands-on end-user support, enabling staff to work with minimal disruption.

You will prepare, configure, and deploy hardware, software, and network equipment for new facilities, troubleshoot issues, document changes, and participate in on-call rotations to maintain business continuity.

Qualifications

• No explicit degree or certs stated in the posting.

Responsibilities

• Prepare, configure, and deploy hardware, software, and network equipment for new facilities and acquisitions in accordance with company standards.
• Troubleshoot and resolve technical issues independently, applying judgment and problem-solving skills to ensure minimal disruption to operations.
• Collaborate with team members, end users, and stakeholders to communicate technical information, identify underlying issues, and implement practical solutions.
• Document all infrastructure changes, configurations, and technical information accurately for reference and knowledge sharing.
• Participate in on-call rotations as needed to support continuous operations and rapid issue resolution.
• Support IT initiatives related to new setups, acquisitions, and facility expansions, including coordinating logistics and resources for smooth implementation.
• Perform other duties as assigned to support business continuity and technology operations.

Skills

Troubleshooting

Documentation

Communication

On-call readiness

Hardware deployment

Problem-solving

Job description

The Engineer, IT Field Support ensures the smooth operation of company technology systems, providing hands-on technical support, problem resolution, and proactive service to end users. This role plays a key part in maintaining system reliability, supporting business continuity, and enabling employees to work efficiently with minimal disruption.

Essential Functions:

• Prepare, configure, and deploy hardware, software, and network equipment for new facilities and acquisitions in accordance with company standards.
• Troubleshoot and resolve technical issues independently, applying judgment and problem-solving skills to ensure minimal disruption to operations.
• Collaborate with team members, end users, and stakeholders to communicate technical information, identify underlying issues, and implement practical solutions.
• Document all infrastructure changes, configurations, and technical information accurately for reference and knowledge sharing.
• Participate in on-call rotations as needed to support continuous operations and rapid issue resolution.
• Support IT initiatives related to new setups, acquisitions, and facility expansions, including coordinating logistics and resources for smooth implementation.
• Perform other duties as assigned to support business continuity and technology operations.