Analyst - IT Applications- Epic Professional Billing

70 HonorHealth Support Services; Arizona; Hybrid; USD 70,000 - 100,000; Full time

Job summary

HonorHealth seeks an IT Applications Analyst to develop, deploy, and support vendor enterprise application software across clinical, financial, and business systems. You will analyze existing workflows, define system requirements, and collaborate with operations to deliver innovative solutions.

The role supports change management, may lead small projects, and requires on-call rotation for off-hour incidents, upgrades, and patches. Travel to affiliated sites may be needed.

Qualifications

• Associates or 2 years of related experience in Healthcare, Business, IS, CS.
• Required Bachelor’s degree in Healthcare, Business, IS, CS or related field.
• Epic certification within designated timeframe per policy.

Responsibilities

• Empower community through development, deployment and support of vendor enterprise applications.
• Analyze workflows and system requirements to meet business needs in a large health system.
• Lead low to moderate complexity projects and support change management processes.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

Associates or 2 years related experience in Healthcare/Business/IS/CS

Bachelor’s Degree in Healthcare/Business/IS/CS

Tools

Epic

Project management tools

Job description

Primary City/State: Virtual Arizona Category: IT Systems Administration Shift: Day Department: IT Applications and Informatics Monday-Friday, 8:00am-5:00pm

Great care starts with great people. (Like you.) At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY Under the direction of Leadership, the IT Applications Analyst is responsible to empower our community through the continuous development, deployment, and support of vendor proprietary enterprise application software. The Application Analyst supports software that is necessary to run clinical, financial, or business systems within a large integrated health system. This position works on the analysis of existing and proposed vendor supplied software functionality to determine if the software conforms to current health system workflow processes. The Application Analyst is a high performing individual who collaborates with business operations to understand and define system requirements to develop innovative solutions meeting the customers' needs. The Application Analyst is responsible to understand and conform to HonorHealth's project and change management methodologies and may be responsible for leading low to moderate complexity projects leveraging this framework. In addition, this position requires an on-call rotation facilitating off hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

Essential Functions

Ability to troubleshoot low to moderate complexity end-user issues, workflow problems, and enhancement requests for departmental users, associated medical staff, key stakeholders, management and leadership. Contributes to technical and workflow root cause analysis. Analyze business operations as they relate to design decisions and prioritize and implement requested changes to the system. On an as needed basis, performs in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of integrated applications with minimal assistance. Design, Test, Implement and support files/systems within assigned products and scope with minimal supervision. Populates tables and databases, for a domain with multiple owners, with some assistance from Vendor and Information Technology staff. Collaborates in an integrated approach to eliminate the potential for a negative impact to our customers and patients. Responsible for maintaining set standards of application system build and database maintenance. Including updates to master files, profiles, dictionaries, and other databases. Assists with recommendations for standardized naming, numbering and security conventions. Demonstrates excellent interpersonal, organizational and communication skills. Communicates effectively (written and oral) across all levels of the organization and has the ability to determine the appropriate forum for each method. Develops effective working relationships across HonorHealth and with vendor applications support personnel. Demonstrates the ability to prioritize and manage individual workload with minimal assistance. Collaborates effectively with team members to adjust priorities based on business needs. Must be willing and able to travel to any/all HonorHealth and affiliated sites. Assists with the change management, project management, and documentation policies and standards, established by the Information Technology Department and Project Management Office for maintenance, requests and new initiatives. May lead low to moderate complexity projects as assigned. Understands and utilizes the IT Project Management toolset for the successful completion of initiatives. Understands and follows established change management procedures for testing, documenting, and communicating system changes. Performs other duties as assigned. Complies with HonorHealth policies and procedures in addition to the Mission, Vision and Values.

Education

Associates or 2 years' work related experience Degree in Healthcare, Business, Information Systems (IS), Computer Science, or related field

Required Bachelors Degree in Healthcare, Business, Information Systems (IS), Computer Science, or related field

Preferred

Experience

3 years of Healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems. Required 5 years of Healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems. Preferred

License and Certifications

Certification for assigned application should be obtained within designated timeframe per policy. Required Epic Certification - Certificate, Training and/or certification in assigned application. Certification or licensure for clinical, revenue cycle, or business unit that primary application supports. Epic certification as applicable for assigned team. Preferred

We're all in for your career

Expert care from experts who care. At HonorHealth, you'll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We're delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we've been focused on doing what matters most - caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we're just as driven as we were a century ago. Come join us and go all in for your career.

Important

HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [e-mail]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [e-mail]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.