Engineer III, Customer Quality

The Chamberlain Group LLC; South Carolina; On-site; USD 76,600 - 123,775; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) contribution

Short-term incentive plan eligibility

Job summary

The Chamberlain Group LLC is seeking a Quality Engineer to champion customer experience and manage feedback processes. In this role, you will engage with customers, analyze metrics, and implement improvements to ensure high-quality standards.

Applicants should possess a Bachelor's Degree in Engineering and at least 5 years of experience in quality roles. The position offers a competitive salary range of $76,600 to $123,775 and a comprehensive benefits package, including 401(k) contributions.

Join us in fostering an inclusive environment. All backgrounds are encouraged to apply.

Qualifications

• 5+ years of experience in a quality role in manufacturing or engineering.
• Ability to work in a matrix/cross-functional environment.
• Experience with hardware and software products.

Responsibilities

• Champion the voice of the customer across functions.
• Manage the customer feedback management process.
• Lead root-cause analysis and problem solving.

Skills

Customer communication skills

Problem-solving skills

Analytical skills

Interpersonal skills

Education

Bachelor’s Degree in Engineering or related field

Tools

Lean Manufacturing

Statistical Process Control

8D methodology

Job description

Chamberlain Group (CG) is a global leader in intelligent access and a Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide.

Responsibilities

• Champion the voice of the customer throughout Chamberlain internal functions
• Engage with key customers and partners to quantify the voice of the customer into metrics and actions for decision making
• Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues
• Work cross‑functionally to implement actionable improvements; focus on problem‑solving customer issues and rapid corrective action implementation
• Provide analytics to shape initiatives and drive data‑informed decisions to identify improvements to the customer experience
• Lead root‑cause analysis and 8D problem solving for critical customer escalations
• Support new product launches from a customer quality perspective; coordinate PPAP and customer approval activities
• Work closely with product specialists, development and test teams, and project managers to prioritize and implement changes
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Qualifications

• Bachelor’s Degree in Engineering or related field
• Minimum 5years of experience in a quality role in manufacturing, customer support, software, or engineering
• Ability to work in a matrix/cross‑functional environment
• Strong interpersonal and customer communication skills
• Experience with products that have hardware and software components
• Strong problem‑solving and analytical skills; 8D methodology
• Customer feedback management process ownership
• Ability to travel up to 15% domestically and internationally
• Certification in quality engineering preferred (e.g., CQE, Six Sigma Green Belt or Black Belt)
• Electromechanical and manufacturing operations experience; experience with customer feedback collection tools and techniques
• Working knowledge and application of Lean Manufacturing, DFM, Kaizen, Value Stream Mapping, Voice of the Customer, and Total Cost of Ownership
• Ability to implement Statistical Process Control

Compensation & Benefits

• Pay range: $76,600.00 – $123,775.00 (base pay may vary by location, education, training, and experience)
• Comprehensive benefits package and 401(k) contribution (eligible per company policy)
• Eligibility for participation in a short‑term incentive plan

Equal Opportunity Employer

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry, marital, disabled, or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].