Supply Chain Analyst

Chamberlain Group; Oak Brook (IL); Hybrid; USD 77,000 - 124,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Job summary

Chamberlain Group in Oak Brook, IL is seeking a Supply Chain Analyst to support SOP with data analysis, supply planning, and production scheduling coordination. You will transform complex data into actionable insights that inform demand, capacity, inventory, and production priorities.

The role collaborates with Operations, Sales, Customer Service, and Leadership to drive improvements in customer experience, reporting efficiency, and KPI tracking, while ensuring compliance with health and safety

Qualifications

• Bachelor’s degree in business, supply chain, finance or marketing.
• 1–3 years of relevant work experience in supply chain, customer care, finance or marketing.
• Strong analytical skills and ability to influence.
• Ability to understand and enhance the customer experience.

Responsibilities

• Implement and track key performance metrics to measure the impact of customer experience initiatives.
• Drive reporting and analytics with cross-functional teams (Supply Planning, Demand Planning, Warehouse Operations, Transportation, Customer Service).
• Assist in development of corrective action plans with Supply Chain to address service issues.
• Monitor and communicate key supply chain performance against targets and scorecards.
• Comply with health and safety guidelines and ensure organizational compliance.
• Drive cross-functional collaboration to improve forecasting, inventory levels, and service levels.
• Analyze actual sales to customers and identify deviations from the Demand Plan and act quickly.

Skills

Analytical skills

Influencing skills

Customer service skills

Customer experience understanding

Education

Bachelor’s Degree in Business, Supply Chain, Finance or Marketing

APICS / Lean / Six Sigma

Tools

SAP

BI Reporting

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

The Supply Chain Analyst plays a critical role in supporting the Sales & Operations Planning (SOP) process through data analysis, supply planning, reporting automation, and production scheduling coordination. This position is responsible for transforming complex business data into actionable insights that drive operational and strategic decisions across multiple business units. The ideal candidate combines strong analytical skills with supply chain planning knowledge and the ability to influence cross-functional decision-making. This role partners closely with Operations, Sales, Customer Service, Production Planning, and Leadership teams to ensure alignment between demand, capacity, inventory, and production priorities.

Essential Duties and Responsibilities

• Implement and track key performance metrics to measure the impact of customer experience improvement initiatives and demonstrate their value
• Drive seamless reporting and analytics through the coordination with Chamberlain Group's functional contacts in Supply Planning, Demand Planning, Warehouse Operations, Transportation and Customer Service
• Assist in development of immediate and long-term corrective action plans in co-operation with Chamberlain Group’s Supply Chain to identified service issues and failure
• Monitor and communicate key Supply Chain performance measurements as defined by ongoing development of customer specific targets and measures and reconcile to customer defined scorecards
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Drive continued improvement in customer experience through building strong cross-functional relationships and leverage the relationships to influence the strategy and operations of each function
• Work collaboratively with planning team and operations to establish best practices for reporting, analysis, and insights in forecasting, inventory levels, and service levels
• Analyze actual sales to customers and sell-out data to actively identify exceptional or unforecasted activities; drive fast, appropriate actions to minimize the impact of deviations from the Demand Plan; communicate these actions to stakeholders
• Assist in the preparation, review, and action planning for key KPI’s across the supply chain
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Qualifications

• Education/Certifications: Bachelor’s Degree in Business, Supply Chain, Finance or Marketing
• Experience: 1-3 years of relevant work experience in supply chain, customer care, finance or marketing
• Strong analytical skills
• Influencing skills
• Customer service skills
• Ability to understand the customer experience

Preferred Qualifications

• Education/Certifications: APICS / Lean / Six Sigma
• SAP experience
• BI Reporting

The pay range for this position is $76,600.00 - $123,775.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

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