Senior Network Operations Engineer

Jobtailor

Arizona

On-site

USD 140,000 - 180,000

Full time

14 days+

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Job summary

Jobtailor in the United States (Arizona) seeks a senior network operations leader to guide global teams ensuring high availability and disciplined execution.

You will drive incident management, problem management, change quality, and service reliability initiatives while mentoring engineers and collaborating with engineering, architecture, and vendors on new product deployments and operational handoffs.

Qualifications

Bachelor's degree or equivalent practical experience in a related field.
10+ years in enterprise network operations, engineering, or reliability roles.
Strong hands-on knowledge of routing, switching, WAN/LAN, data center networking, monitoring, and support practices.
Experience in mission-critical network environments with high availability and continuity expectations.
Strong understanding of incident, problem, change, request, and service management processes.
Ability to lead technical improvements through influence, credibility, and structured execution.
Experience driving root cause analysis and corrective actions for operational standards.

Responsibilities

Provide senior technical leadership across global network operations teams.
Improve incident, problem, change quality, and service reliability.
Lead through influence across operations, engineering, architecture, and vendors.
Oversee deployments of new network products with readiness, supportability, and documentation.
Strengthen runbooks, escalation models, and service health reviews.
Mentor engineers to strengthen troubleshooting and disciplined execution.
Communicate risks and improvement plans to leadership.

Skills

Enterprise Networking

Incident Management

Operational Readiness

Technical Troubleshooting

Service Reliability

Leadership Through Influence

Mentoring

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Monitoring Tools

Operational Dashboards

Documentation Standards

Job description

Provide senior technical leadership across global network operations teams, helping improve execution quality, accountability, and operational discipline.
Drive improvements in incident management, problem management, change quality, operational readiness, service reliability, and root cause follow-through.
Lead through influence across operations teams, engineering teams, architecture teams, service owners, vendors, and business stakeholders.
Help lead global operational deployments of new engineering-released network products, ensuring operational readiness, supportability, documentation, monitoring, and scalable handoff into production operations.
Establish and reinforce operational standards, runbooks, escalation models, handoff expectations, service health reviews, and execution practices.
Improve major incident response by strengthening technical triage, escalation quality, communication discipline, recovery planning, and post-incident learning.
Partner with Network Engineering and Network Architecture to ensure new services, platforms, and capabilities are supportable, documented, monitored, and ready for operational handoff.
Identify recurring operational issues and drive corrective actions that reduce repeat incidents, improve stability, and increase service reliability.
Improve change execution quality through better risk assessment, technical validation, peer review, rollback planning, communication, and post-change review.
Use operational data, metrics, dashboards, and service health indicators to identify gaps, prioritize improvements, and measure progress.
Mentor engineers and technical leads across operations teams to strengthen troubleshooting methods, ownership mindset, and disciplined execution.
Help define operational expectations for network services across enterprise, manufacturing, campus, lab, data center, wireless, WAN, and related infrastructure environments.
Partner with automation, monitoring, and tools teams to improve visibility, reduce manual effort, and increase operational consistency.
Communicate technical risks, operational gaps, service health concerns, and improvement plans clearly to leadership and cross-functional partners.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
10+ years of experience in enterprise network operations, network engineering, infrastructure operations, or technical service reliability roles.
Strong hands-on technical knowledge of enterprise networking, including routing, switching, WAN, LAN, wireless, data center networking, monitoring, and operational support practices.
Experience supporting mission-critical network environments with high availability, reliability, and business continuity expectations.
Strong understanding of incident, problem, change, request, and service management processes.
Demonstrated ability to lead technical improvements across teams through influence, technical credibility, and structured execution.
Experience driving root cause analysis, corrective action plans, operational standards, and continuous improvement.
Experience supporting or leading operational introduction of new network products, platforms, or engineering releases into production environments.
Strong technical troubleshooting skills and ability to guide complex issue resolution across multiple teams and technologies.
Experience improving operational execution through metrics, process discipline, documentation, standards, and service health reviews.
Strong communication skills with the ability to explain technical issues, risks, and recovery plans to both technical and leadership audiences.

Core Competencies

Demonstrates extensive experience in enterprise network operations, with a strong focus on incident management, operational readiness, and service reliability. Proven ability to lead cross-functional teams in implementing technical improvements and maintaining high availability in mission-critical environments.

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