Engineer II - Network

HonorHealth; Phoenix (AZ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

HonorHealth in Deer Valley, Phoenix, AZ is seeking a Network Engineer II to research, develop, test, and document WAN and LAN infrastructure. You will perform routine operational tasks and participate in an on-call rotation to support incidents, upgrades, and projects.

The role requires 1 year in service/help desk, 2 years networking with Active Directory, and strong Windows/Mac troubleshooting skills. Healthcare experience is a plus, with a hybrid schedule in Arizona.

Qualifications

• 1 year in service/help desk or call center environment.
• 2 years networking and Active Directory experience.
• Familiar with Windows, Mac OS and troubleshooting various devices (desktop, laptop, mobile, printers, phones).
• Experience in a healthcare environment preferred.

Responsibilities

• Research, develop, test, analyze and document WAN and LAN infrastructure.
• Perform routine operational tasks, maintenance, project work, installation duties and provide support.
• Mentor and train staff; participate in on-call rotation for off-hour incidents, upgrades and patches.
• Triage incidents, document scope, pursue first-call resolution and escalate when needed.

Skills

Windows OS

Mac OS

Networking

Troubleshooting

Incident management

Customer service

Education

High School Diploma + some IT college

Associates in Computer Science / Computer Information Systems

Tools

Active Directory

Job description

Primary City/State:Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:IT Network and Server AdministrationShift:DayDepartment:IT Systems Operations8:00am - 5:00pm, with an after-hours and weekend on-call rotation.Hybrid, must reside in Arizona.Great care starts with great people. (Like you.)At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.Responsibilities:JOB SUMMARYThe Network Engineer II researches, develops, tests, analyzes and documents WAN and LAN infrastructure. In addition, the Network Engineer II will perform routine operational tasks, maintenance, project work installation duties, support, provide guidance, mentoring, training and participate in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.ESSENTIAL FUNCTIONSProvides end user application support, defines & documents incident scope, uses critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or escalate issues when appropriate. Triages and prioritizes incidents, monitors incidents status, takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks. Follows up with customers to obtain additional information and ensure incident resolution. Utilizes application tools, assists users with access & provisioning, installs & deploys applications. Documents and submits new content to the knowledgebaseUses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented Maintains a professional appearance for both themselves and their work environmentCompletes IT Governance & IT project job assignments to ensure achievement of established project milestones.EDUCATIONHigh School Diploma and some college level coursework in Information Technology RequiredAssociates Computer Science, Computer Information Systems, or a related discipline. PreferredEXPERIENCE1 year, service/help desk or call center environment RequiredOther, Must be familiar with Windows, Mac OS, Troubleshooting various devices desktop, laptop, mobile devices, printers, and telephones. Required2 years, experience in Networking and Active Directory. PreferredOther, Experience in a Healthcare environment. PreferredLICENSE AND CERTIFICATIONSHDI Support Center Analyst, A+, ITIL Foundation Upon Hire PreferredWe're all in for your career.