Engineer II - Network

70 HonorHealth Support Services; United States; Hybrid; USD 70,000 - 95,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a Network Engineer II to research, develop, test, and document WAN and LAN infrastructure. You will perform routine operational tasks, support, and participate in a support on-call rotation facilitating off-hour work for incidents, upgrades, patches, and project task fulfillment.

The role requires strong incident management skills, collaboration with IT teams, and a commitment to service excellence.

Qualifications

• 1 year in service/help desk or call center environment.
• Familiar with Windows, Mac OS, troubleshooting devices (desktop, laptop, mobile, printers, phones).
• 2 years in Networking and Active Directory (preferred).
• Experience in Healthcare environment (preferred).

Responsibilities

• Provides end user application support and incident handling with first-call resolution focus.
• Triages incidents, monitors status, and coordinates with other departments for timely resolution.
• Documents and submits knowledgebase content; maintains user provisioning and access.
• Participates in on-call rotation and supports incidents, upgrades, and patches.

Skills

Windows OS

Mac OS

Networking

Active Directory

Customer service

Education

High School Diploma

Associates in IT

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category: IT Network and Server Administration

Shift: Day

Department: IT Systems Operations

Hours: 8:00am - 5:00pm, with after-hours and weekend on-call rotation. Hybrid, must reside in Arizona.

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most – caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

The Network Engineer II researches, develops, tests, analyzes and documents WAN and LAN infrastructure. In addition, the Network Engineer II will perform routine operational tasks, maintenance, project work installation duties, support, provide guidance, mentoring, training and participate in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

Essential Functions

Provides end user application support, defines & documents incident scope, uses critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or elevate issues when appropriate. Triages and prioritizes incidents, monitors incidents status, takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks. Follows up with customers to obtain additional information and ensure incident resolution. Utilizes application tools, assists users with access & provisioning, installs & deploys applications. Documents and submits new content to the knowledgebase. Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues. Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented. Maintains a professional appearance for both themselves and their work environment. Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

Education

• High School Diploma and some college level coursework in Information Technology Required
• Associates Computer Science, Computer Information Systems, or a related discipline. Preferred

Experience

• 1 year, service/help desk or call center environment Required
• Other, Must be familiar with Windows, Mac OS, Troubleshooting various devices desktop, laptop, mobile devices, printers, and telephones. Required
• 2 years, experience in Networking and Active Directory. Preferred
• Other, Experience in a Healthcare environment. Preferred

License and Certifications

• HDI Support Center Analyst, A+, ITIL Foundation Upon Hire Preferred

We’re all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most – caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

IMPORTANT

HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [e-mail]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [e-mail]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.