Engineer I, Warranty - J0051930

Astemo Ltd.; Berea (KY); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Astemo Ltd. seeks a warranty analyst to manage return processes, perform weekly teardown analyses, and drive root-cause investigations across cross-functional teams with Hitachi and customers.

The role requires travel up to 30%, strong communication skills, and experience with warranty systems and MS Office. You will prepare regular reports and contribute to continuous improvement initiatives.

Formación

• Minimum of 1-3 years of experience in Warranty analysis with emphasis on Toyota Supplier Warranty Cost Share process; Ford Customer Portal and Warranty Management Systems (GWC, GSAR, Covisint); GM Customer Portal and Warranty Management system (TF, OWT Terms & Conditions).
• Must be willing to travel to support customer needs (frequency up to 30%).
• Ability to self-prioritize and work efficiently both alone and in groups.
• Preference to Certification in formal problem-solving methodologies.
• Ability to work independently with minimal direction and strong verbal and written communication skills.
• Experience with PCs and application software, such as MS Office tools is required.

Responsabilidades

• Manage warranty part return process from Customer warranty center and present warranty teardown analysis on a weekly basis to customer.
• Lead root cause investigation of warranty found through part returns and ensure cross-functional actions are taken to eliminate the cause.
• Collaborate with Hitachi manufacturing and accounting dept to evaluate and reduce warranty debits by OEM.
• Collaborate and negotiate with Customers and Hitachi Accounting dept to lead warranty recovery efforts through pass-thru chargebacks, warranty claim disputes, warranty share rate negotiations.
• Use data to reduce Hitachi share percentages as they pertain to warranty bills by Customers.
• Provide continuous updates to Customers pertaining to status of warranty improvement items.
• Ensure manufacturing facilities establish clear timelines for action items and work towards meeting them.
• Prepare and distribute Daily/Weekly/Monthly reports to the management.
• Track continuous improvement through measurable reports/graphs.

Conocimientos

Warranty analysis

Communication skills

Problem solving

Travel

MS Office

Educación

Bachelor’s degree in engineering or related field

Herramientas

GWC

GSAR

Covisint

TF

OWT

Descripción del empleo

• Always operate in a safe manner, following all company rules including 100% adherence to PPE
• Manage warranty part return process from Customer warranty center and present warranty teardown analysis on a weekly basis to customer
• Lead Root cause investigation of warranty found through part returns and that cross-functional actions are quickly taken to eliminate the cause.
• Collaborate with Hitachi manufacturing and accounting dept to evaluate and reduce warranty debits by OEM
• Collaborate and negotiate with Customers and Hitachi Accounting dept to lead warranty recovery efforts through pass-thru chargebacks, warranty claim disputes, warranty share rate negotiations
• Use data to reduce Hitachi share percentages as they pertain to warranty bills by Customers
• Provide continuous updates to Customers pertaining to status of warranty improvement items
• Ensure manufacturing facilities establish clear and concise timelines for when action items will be implemented and ensure they work towards meeting these timelines
• Prepare and distribute Daily/Weekly/Monthly reports to the management
• Track continuous improvement through measurable reports/graphs

Description

• Always operate in a safe manner, following all company rules including 100% adherence to PPE
• Manage warranty part return process from Customer warranty center and present warranty teardown analysis on a weekly basis to customer
• Lead Root cause investigation of warranty found through part returns and that cross-functional actions are quickly taken to eliminate the cause.
• Collaborate with Hitachi manufacturing and accounting dept to evaluate and reduce warranty debits by OEM
• Collaborate and negotiate with Customers and Hitachi Accounting dept to lead warranty recovery efforts through pass-thru chargebacks, warranty claim disputes, warranty share rate negotiations
• Use data to reduce Hitachi share percentages as they pertain to warranty bills by Customers
• Provide continuous updates to Customers pertaining to status of warranty improvement items
• Ensure manufacturing facilities establish clear and concise timelines for when action items will be implemented and ensure they work towards meeting these timelines
• Prepare and distribute Daily/Weekly/Monthly reports to the management
• Track continuous improvement through measurable reports/graphs

Knowledge, Skills & Abilities

• This position performs job duties in an ethical and professional manner, ensuring Compliance to all Quality related Customer and Internal requirements
• Minimum of 1-3 years of experience in Warranty analysis with emphasis on Toyota Supplier Warranty Cost Share process; Ford Customer Portal and Warranty Management Systems (GWC, GSAR, Covisint); GM Customer Portal and Warranty Management system (TF, OWT Terms & Conditions).
• Must be willing to travel to support customer needs (frequency up to 30%)
• Ability to self-prioritize and work efficiently both alone and in groups
• Preference to Certification in formal problem-solving methodologies
• Ability to work independently with minimal direction is required as are strong verbal and written communication skills
• Experience with PCs and application software, such as MS Office tools is required

Education

Bachelor’s degree in engineering field or equivalent manufacturing experience

Experience

• At least 2 years prior manufacturing related experience preferred
• Working experience with problem solving tools, SPC, GD&T, and 8D
• Previous working experience in automotive warranty systems

Physical Demands

• Required to sit or stand for long periods of time
• The employee may occasionally lift and/or move up to 40 pounds
• Ability to work 40 – 60 hours per week, including weekends and holiday work required

Travel

Up to 30% domestic and international travel to suppliers and customers may be required as needed

Work Environment

Working in an office environment with exposure to manufacturing areas