Engineer I, Field Service

Thermo Fisher Scientific; Town of Texas (WI); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you'll make a meaningful impact by providing essential support for advanced chromatography systems. This role involves direct interaction with customers, ensuring their equipment operates efficiently, and fostering strong relationships. You'll have the opportunity to develop your skills in a dynamic environment while contributing to solutions that make the world healthier and safer. If you're passionate about science and customer service, this is the perfect opportunity to grow your career and be part of a mission-driven team.

Qualifications

• 1+ years of experience in field service or technical support.
• Background in Chemistry or Biochemistry preferred.

Responsibilities

• Provide field service support for chromatography systems.
• Train customers on equipment and software usage.
• Schedule service calls and manage parts inventory.

Skills

Customer Service Orientation

Interpersonal Skills

Problem-Solving

Technical Diagnostics

Ability to Work Independently

Confidentiality

Education

High School Diploma or Equivalent

AS Degree in Sciences, Engineering, or Electronics

Tools

Service Ticket Management Software

Chromatography Equipment

Job description

Do you want to be part of a team where you will discover meaningful work that makes a positive impact on a global scale? Join our colleagues at Thermo Fisher Scientific in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.

Location / Division Specific Information:

This position is remote-based in Houston, TX.

Discover Impactful Work:

Thermo Fisher Scientific provides coordinated solutions, instrument, and enterprise services to our customers. As a Field Service Engineer, you are responsible for handling all aspects of field service support, customer relationship management, and providing detailed reports to the customer. The successful candidate will provide service on liquid chromatography (HPLC), ion chromatography (IC), and trace elemental Analysis (TEA) systems, including installation and preventive maintenance. Our ideal candidate will be customer-oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and eager to drive growth.

A Day in the Life:

• Must be customer-focused, working in conjunction with Service and Sales teams.
• Schedule and supervise service calls, handle personal parts inventories, and complete job tasks and service reports using service ticket management software.
• Train customers on HPLC, IC, and TEA equipment and software.
• Review customer data to determine health and functioning of equipment and run factory protocols to determine equipment functionality.
• Communicate and call out repair diagnostics and information with engineering, customer service, and other personnel to expedite repairs.
• Review technical bulletins and factory communications to stay up to date.
• Provide a communication link between the customer and the company to help ensure that effective service is provided.
• Regularly attend factory-provided technical and service training on the newest chromatography products developed by Thermo Fisher Scientific.
• Responsible for reporting accurate and timely activities, expense reports, and other administrative tasks.
• Other duties may be assigned.

Keys to Success:

Education:

• High school diploma or equivalent required.
• AS degree in Sciences, Engineering, Electronics, or equivalent work experience. Military or trade school equivalency will be considered.

Experience:

• 1+ years of experience desired.

Knowledge, Skills, Abilities:

• Background in Chemistry or Biochemistry preferred.
• Experience working in a regulated environment preferred.
• Experience with chromatography preferred.
• Must have strong interpersonal skills.
• Effective interpersonal skills and establishing good customer rapport are crucial.
• Proven track record diagnosing and resolving problems on sophisticated electronic, mechanical, and optical instrumentation in a commercial scientific laboratory environment.
• Ability to read, interpret, and analyze component layout drawings, schematics, assembly drawings, wiring, and labeling diagrams.
• Proven track record to sell Thermo Fisher Scientific value-based service solutions preferred.
• Basic instructional abilities (Field Services employee mentoring and customer training).
• Ability to schedule and work independently, and as a member of a group, to accomplish individual and team objectives.
• Independently resolve routine customer satisfaction issues.
• Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Use of prescribed PPE to perform work functions safely.
• Ability to prioritize service requests and produce clear and concise documentation.
• Maintain a valid driver’s license and safe driving record.
• Ability to travel up to 50% overnight domestic travel within an assigned territory or other areas as the need arises.
• Ability to work overtime and/or outside regular business hours, and/or on-call work.

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.