Field Service Engineer I/II - Remote Houston, Texas

Cytek Biosciences, Inc.; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer I/II to join their team. This role involves visiting customer sites to install, troubleshoot, and maintain cutting-edge flow cytometry equipment. You will play a crucial part in ensuring customer satisfaction by providing top-notch service and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for customer service. If you thrive in a dynamic environment and are eager to make a difference, this opportunity is for you!

Qualifications

• Bachelor's degree in Life Sciences or Engineering preferred.
• Basic understanding of biology related to flow cytometry.

Responsibilities

• Install, troubleshoot, and repair flow cytometers and Cytek Upgrade products.
• Provide customer support via telephone and manage service visits.

Skills

Flow Cytometry

Troubleshooting

Customer Service

Technical Support

Education

Bachelor's degree in Life Sciences

Engineering degree

Technical Military service

Job description

Field Service Engineer I/II

Houston, Texas - Remote

Summary:

The Field Service Engineer I/II will be responsible for visiting customer sites to install, troubleshoot, and maintain equipment.

Essential Duties and Responsibilities:

• Install, troubleshoot, and repair flow cytometers and Cytek Upgrade products with proficiency in a timely manner.
• Work professionally and courteously with Cytek's customers to support Cytek's reputation for service excellence.
• Identify customer needs and contribute to product improvements.
• Manage daily schedules to prioritize urgent customer needs and set appropriate expectations for less urgent issues.
• Provide customer support via telephone, schedule service visits, gather problem information, isolate faults, execute corrective actions, and close site visits efficiently and with high quality.
• Complete all business transactions promptly and accurately, including Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses.
• Manage personal spare parts inventory to ensure accuracy and currency.
• Perform other duties as assigned.

Requirements & Qualifications:

• Bachelor's degree in Life Sciences, Engineering, or technical Military service preferred.
• Previous experience in Flow Cytometry in a lab setting is a plus but not required.
• Previous experience in Flow Cytometry Repair is a plus but not required.
• Basic understanding of biology related to flow cytometry.

Physical Demands and Work Environment:

This position is full-time, with hours from Monday to Friday, 8:30 a.m. to 5 p.m., with evening and weekend work as needed. The individual must be able to travel via commercial airlines, train, or rental/leased car. Physical requirements include lifting 25 lbs and standing for up to 4 hours. Reasonable accommodations will be provided for individuals with disabilities.

Cytek is an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability, veteran status, or any other protected characteristic.