Field Service Engineer I - Nashville, TN

GE HealthCare Voluson Ultrasound; Tennessee; Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player in medical equipment manufacturing is seeking a dedicated Field Service Engineer I. This entry-level role involves performing essential preventative maintenance and supporting troubleshooting on various equipment. You'll collaborate with experienced engineers to enhance your skills while driving customer satisfaction through service excellence. With a focus on professional development and a supportive work environment, this position offers an exciting opportunity to grow in the field. If you're passionate about technology and customer service, this role could be the perfect fit for you.

Benefits

Relocation assistance

Professional development opportunities

Supportive work environment

Qualifications

• Degree in engineering or related field, or relevant experience.
• Must pass background checks and drug tests.

Responsibilities

• Perform timely and accurate Preventative Maintenance.
• Support troubleshooting and repair on designated equipment.
• Build and maintain strong customer relationships.

Skills

Troubleshooting

Preventative Maintenance

Customer Service

Microsoft Office

Education

Associate's or Bachelor's degree in relevant engineering fields

Military education or internship

4+ years servicing electronic equipment with a high school diploma/GED

Tools

Web applications

Job description

Field Service Engineer I - Nashville, TN

Join to apply for the Field Service Engineer I - Nashville, TN role at GE HealthCare Voluson Ultrasound.

Job Description Summary

The Field Engineer I performs timely and accurate Preventative Maintenance on one or more modalities of equipment. The FE1 follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair, and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

Responsibilities

• Complete on-time and accurate Preventative Maintenance, FMIs, and ISIs.
• Assist experienced field engineers with equipment installation.
• Support troubleshooting and repair on designated equipment.
• Communicate effectively with teammates and customers to ensure resolution and satisfaction.
• Recommend value-added services to help customers operate more efficiently.
• Maintain customer service logs, internal service records, order parts, and manage cycle times.
• Utilize GEHC escalation process and collaborate with support teams to resolve issues promptly.
• Participate in sales opportunities and promote revenue programs.
• Build and maintain strong customer relationships, focusing on their needs.
• Stay updated on market trends and competitor information.
• Answer service calls independently within one year of employment.

Qualifications

• Associate's or Bachelor's degree in relevant engineering fields, military education, internship, externship, or 4+ years servicing electronic equipment with a high school diploma/GED.
• Experience with Web applications and Microsoft Office.
• Desirable: Ultrasound experience.
• Must pass background checks, drug tests, immunization proof, and other customer access policies.

Physical Requirements

• Lift, carry, push, and pull up to 35 lbs.; bend, stoop, twist, climb, crouch, kneel, sit, and stand for long periods.
• Reach at/above/below shoulder level, flex/extend neck, and have good dexterity. Vision abilities include color, close, distance, peripheral, and depth perception.
• Valid Driver's License required.
• Willing to work after hours, weekends, and on-call schedules as needed.

Quality Goals

• Comply with GEHC Quality Manual, policies, laws, and regulations.
• Meet applicable regulatory requirements and complete all quality and safety training.

This role is remote. GE HealthCare offers a supportive work environment, professional development, and competitive pay. We are an Equal Opportunity Employer and will only employ those authorized to work in the U.S. with successful background checks and drug screening. Relocation assistance is provided.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Medical Equipment Manufacturing