Field Service Engineer I/II Remote, Canada QC

Cytek Biosciences, Inc.; California, Fremont (MO, CA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer I/II who thrives on hands-on problem-solving and customer interaction. This full-time role involves installing and maintaining cutting-edge flow cytometers, ensuring they perform at their best for scientists and researchers. You'll travel to customer sites, providing expert support while managing service schedules. If you're passionate about technology and eager to contribute to scientific advancements, this is the perfect opportunity for you to make a direct impact in the field of flow cytometry.

Benefits

Travel Opportunities

Full-Time Commitment

Flexible Work Hours

Health Benefits

Qualifications

• Bachelor's degree in Life Sciences or Engineering preferred.
• Experience in flow cytometry is a plus but not required.

Responsibilities

• Install, troubleshoot, and repair flow cytometers at customer sites.
• Provide expert guidance and build strong customer relationships.
• Maintain accurate reports and manage spare parts inventory.

Skills

Problem-Solving

Technical Expertise

Customer Support

Flow Cytometry Knowledge

Hands-On Troubleshooting

Education

Bachelor's degree in Life Sciences

Bachelor's degree in Engineering

Technical Military Service

Job description

Field Service Engineer I/II

Remote-QC, Canada

Are you a problem-solver who loves working hands-on with cutting-edge technology? Do you enjoy traveling, troubleshooting, and making a direct impact on scientific advancements? If so, Cytek Biosciences is looking for a Field Service Engineer I/II to join our team!

What You'll Do

As a Field Service Engineer I/II, you'll be the go-to expert for installing, maintaining, and repairing flow cytometers and Cytek Upgrade products at customer sites. You'll work directly with scientists, researchers, and lab professionals to ensure their instruments are operating at peak performance.

• Diagnose & Repair - Install, troubleshoot, and repair complex lab equipment with precision.
• Customer-Focused Support - Provide expert guidance, answer technical questions, and build strong relationships with customers.
• Problem-Solving on the Go - Manage service schedules efficiently, prioritizing urgent cases while setting clear expectations for non-urgent support.
• Technical Expertise - Identify areas for product improvement based on real-world feedback.
• Stay Organized - Maintain accurate reports, track service transactions, and manage spare parts inventory.

What You Bring to the Team

• Education & Experience: Bachelor's degree in Life Sciences, Engineering, or technical Military service (preferred).
• Technical Know-How: Experience in flow cytometry (in a lab or repair setting) is a plus but not required.
• Biology Basics: A fundamental understanding of biology as it relates to flow cytometry.
• Hands-On Mentality: Passion for troubleshooting, fixing things, and ensuring high-quality performance.

Work Environment & Perks

• Travel-Friendly Role - Expect to visit customer sites and work directly with cutting-edge scientific equipment.
• Full-Time Commitment - Standard hours Monday-Friday with occasional evening/weekend work as needed.
• Physical Requirements - Ability to lift up to 25 lbs and work in a standing position for extended periods.

Why Join Cytek?

At Cytek Biosciences, we're dedicated to innovation and customer excellence. As an equal opportunity employer, we welcome diverse talent to drive the future of flow cytometry.

If you're ready to be the expert that keeps scientific discovery moving forward, apply today!