Engineer I - End User Computing Desktop

HonorHealth; Phoenix (AZ); On-site; USD 65,000 - 86,000; Full time

Job summary

HonorHealth is seeking an EUC Desktop Engineer I to support end-user computing across our health system. You will design, test and document OS images, apply systems analysis to hardware and software needs, and deploy client applications.

You will mentor staff, participate in an on-call rotation, and contribute to knowledge bases and process improvements. The role emphasizes collaboration with IT Customer Service and cross-functional teams in a fast-paced healthcare environment.

Qualifications

• Associates or 2 years' related experience in Computer Science, Information Systems or a related discipline.
• 3 years experience in Microsoft Windows (desktop), SCCM, packaging/deployment, or Epic client systems administration.

Responsibilities

• Assist in design, testing, document and modify computer OS images and deployment.
• Apply system analysis techniques to determine hardware and software specifications.
• Provide guidance, mentoring and training to staff as needed.
• Participate in on-call rotation to support incidents and projects.
• Document content to knowledgebase and maintain team materials.

Skills

Communication skills

Customer service

Mentoring

Problem solving

Education

Associate degree or 2 years' related experience

Tools

Windows OS

SCCM

Epic

Deployment tools

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category: IT Support

Shift: Day

Department: IT Customer Service

Monday- Friday 8AM-5PM

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The End User Computing (EUC) Desktop Engineer I assists in the design, testing, documents and modifies computer operating systems, the application of system analysis techniques and procedures, consulting with the business to determine hardware, software or system specifications to run required applications. In addition, the EUC Desktop Engineer will provide guidance, mentoring, training to other staff as needed. Participates in an on-call rotation that includes facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment

ESSENTIAL FUNCTIONS

• Assists in the design, configuration, maintenance, packaging, deployment & documents computer, client and end user operating system images, operating system patch management, active directory objects & permissions, file shares, quotas, permissions, system management tools, scripted installation of client & desktop applications, enterprise anti-virus tools, print servers, WINS, DNS Services.
• Maintains image deployment application and tools, license management systems, IP address assignments, researches & develops hardware, applications, and operating systems.
• Assists in the deployment, configure, maintenance, and troubleshoot EMR client and auxiliary EMR applications
• Manages tickets for incidents and requests. Performs proactive client problem detection, validates client application functionality, and develops training materials for customers and staff.
• Documents & submits new content to the knowledgebase, maintains team website, creates process maps, develops new framework & processes around problem management.
• Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers.
• Prioritizes and responds promptly based on severity levels to needs of the customer.
• Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

EDUCATION

• Associates or 2 years' work related experience in Computer Science, Information Systems or a related discipline Required

EXPERIENCE

• 3 years experience in Microsoft Windows (desktop), Microsoft System Center Configuration Manager, application packaging and deployment, or Epic client systems administrator. Required

LICENSE AND CERTIFICATIONS

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