Engineer, Data Center Operations

ICE Clear Europe Limited; New Jersey; On-site; USD 60,000 - 100,000; Full time

Job summary

A forward-thinking company is seeking a Data Center Operations Engineer to ensure optimal operations within their Data Center. The ideal candidate will manage hardware installations, oversee asset tracking, and maintain high standards of security and compliance. This role demands a proactive individual with a strong background in IT hardware and a commitment to excellence. Join a dynamic team where your contributions will directly impact the efficiency and reliability of critical services. If you are passionate about technology and eager to grow, this opportunity is perfect for you.

Qualifications

• 5+ years’ experience in Data Center environments with strong attention to detail.
• Experience with IT hardware like HP, Dell, Cisco, and Juniper.

Responsibilities

• Installation and recovery of Network, Server, and Storage hardware.
• Manage asset records and ensure compliance with Data Center procedures.

Skills

Attention to Detail

Effective Communication

Teamwork

Flexibility

Basic Network Knowledge

Time Management

Prioritization

Desire to Learn

Education

HP Accredited Platform Specialist

Systimax Installation & Maintenance ND3361

Corning NPI Membership

Tools

Service Now

Microsoft Office

Job description

Overview

Job Purpose

The Data Center Operations Engineer (DCOE) is primarily responsible for ensuring that all activities carried out in the Data Center & Access Center conform to Data Center Procedures and industry best practices.

The DCOE will carry out Data Center works as directed; these works could be project-based or tasks received via incident management or workflow management tools. In all cases, the DCOE will ensure that Change Control rules are followed and support documentation is appropriate and correct.

The role will also be responsible for carrying out daily checks in their areas of responsibility, ensuring security is maintained, managing third parties, and ensuring all work activity is captured and updates entered into the Data Center management tool or into the workflow management/incident management tool, Service Now.

Support and execute all Data Center capacity management for cables and hardware on behalf of the Data Center Engineering & Operations team such that each item is recorded in a central database/spreadsheet; this will be done for ICE and ICE colocation customers.

Responsibilities

• Installation, relocation, and recovery of Network, Server, and Storage hardware to manufacturer standards and industry best practices.
• Repair of hardware to major component level (e.g., hard disk, NIC card, memory) across a broad range of vendor equipment.
• Execution of all work to Data Center work processes & procedures.
• Manage the goods in/out process for your dedicated storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.
• Receipt of damaged/failed hardware internally and replacement through Return Merchandise Authorisation (RMA) process.
• Carry out monthly audits of items in store and produce a report of all anomalies.
• Manage asset record updates, tracking, and placing assets as to their location and status (deployed, ceased, etc.).
• Ensure that all records are updated following any installations, moves, or changes.
• Carry out daily housekeeping checks of the data halls and record their findings.
• Control Data Center stocks (copper/fibre patch leads, patch panels, connectors, etc.) and report appropriately.
• To provide holiday and sickness cover at short notice and be flexible in their working patterns to support and maintain OLA’s & SLA’s.

Knowledge and Experience

• Pro-active and flexible with the ability to work either as part of a team or as an individual.
• Effective written and verbal communication at all levels.
• Strong attention to detail.
• Desire to learn and progress within the company.
• Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards, with preference given to the following qualifications:
• HP Accredited Platform Specialist
• Systimax Installation & Maintenance ND3361
• Corning NPI Membership

• 5+ years’ experience working in Data Center environments.
• Basic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Nokia, Ciena, Cisco, Juniper, and Arista.
• Understanding of IP networks.
• Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes.
• Good experience using Microsoft Office and CRM databases.
• Ability to prioritise effectively.
• Ability to manage 3rd party contract staff/companies working within the DC.
• Excellent time management skills.

Schedule

This role is on-site in our Mahwah, New Jersey Data Center.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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