Engagement Systems Manager

University of Houston; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

University of Houston is seeking a capable professional to oversee the Constituent Engagement program, supervising staff and student workers while guiding procedural and budget-related activities.

The role includes managing email communications systems, analyzing campaign data, and coordinating alumni networking platforms and mentoring programs to enhance student and alumni engagement across the university.

Qualifications

• Education in lieu of experience accepted.
• Experience requiring a minimum of one year of directly job-related work.
• Knowledge of the discipline through formal 4-year degree or equivalent training.

Responsibilities

• Manage BBIS email communications scheduling, distribution, support, and troubleshooting.
• Develop reports, dashboards, and performance summaries for data-driven decisions.
• Oversee UHlink alumni-student networking platform operations, adoption, and engagement.
• Coordinate UHlink Mentoring Program recruitment, onboarding, and activities.

Skills

Staff supervision

Budget analysis

Data reporting

Communication

Education

4-year degree or equivalent

1 year related experience

Job description

Department: Constituent Engagement Salary: Commensurate with Experience/Education

Description

Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.

• Plans and develops procedures for administering a large or complex department or program.
• Manages fiscal activities, including procurement and budget analysis.
• Provides guidance to subordinate staff and evaluates performance.
• Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
• Creates and reviews reports of expenditures and activities.
• May administer grants and grant-related related communications, scholarships and other operations.
• Develops, implements and maintains appropriate policies and procedures.
• May serve as property custodian for the department.
• Performs other job-related duties as assigned.

Department is willing to accept education in lieu of experience.

Department is willing to accept experience in lieu of education.

MQ: Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4-year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Experience: Requires a minimum of one (1) year of directly job-related experience.

Certification/Licensing: None.

• Department is willing to accept education in lieu of experience.
• Department is willing to accept experience in lieu of education.

Certification/Licensing: None.

Email Communications & Systems Management

• Manage the scheduling, recipient list imports, and distribution of university email communications through Blackbaud Internet Solutions (BBIS).
• Provide technical support, training, and guidance to university colleagues on BBIS functionality, email best practices, and troubleshooting.
• Assist with email list management, audience segmentation, data accuracy, and distribution processes.
• Monitor email delivery and troubleshoot technical issues to ensure successful distribution of communications.
• Support the development, testing, and optimization of HTML email communications across platforms and devices.
• Serve as a resource for university colleagues on digital engagement systems, communication processes, and platform best practices.

Data Analytics & Performance Reporting

• Export, compile, and analyze email campaign data to evaluate communication performance and audience engagement.
• Develop and maintain reports, dashboards, and performance summaries to support data-driven decision-making.
• Maintain organized records of campaign performance and engagement metrics to support historical comparisons and strategic planning.

Alumni Engagement Platform Management

• Manage UHlink, the university's alumni-student networking platform, including daily operations, user support, and platform administration.
• Develop and implement strategies to increase platform awareness, user registration, participation, and engagement.
• Monitor platform activity and engagement metrics to evaluate effectiveness and identify opportunities for improvement.
• Collaborate with university departments and stakeholders to promote UHlink and expand alumni-student networking opportunities.

Mentoring Program Management

• Oversee the planning, coordination, and administration of the UHlink Mentoring Program.
• Manage mentor and mentee recruitment, applications, participant communications, and matching processes.
• Coordinate program timelines, onboarding, training resources, and engagement activities.
• Monitor program participation, collect feedback, and evaluate outcomes to support ongoing program improvements.
• Collaborate with University partners to strengthen mentoring opportunities and support student and alumni engagement.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.