Engagement Specialist, Supervised Release (Brooklyn)

innovatingjustice; New York (NY); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Dental coverage

Vision insurance

Disability insurance

Life insurance

Commuter FSA

Talkspace

Ginger

403(b) employer contribution

Job summary

Center for Justice Innovation in Brooklyn, NY, seeks a Participant Engagement Specialist for the Supervised Release Program. The role supports thousands of court-mandated participants through outreach, case management, and social services, reporting to the Supervising Case Manager.

You will handle disengaged participants, coordinate with intake, case management, and compliance teams, and help ensure accurate court reporting while promoting program engagement and successful outcomes.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year direct practice or customer service experience required.
• Excellent written and verbal communication skills required.
• Comprehensive knowledge of and/or experience with the criminal legal and related systems is valued but not required.
• Must be detail-oriented with strong organizational and time management skills.
• Must be able to work effectively and independently and as part of a highly interdependent, multi-disciplinary team within a fast-paced and dynamic work environment.
• Ability to work collaboratively and effectively with a variety of program stakeholders, including judges, prosecutors, defense attorneys, court staff, and site partner agencies; and
• Bilingual (English-Spanish) strongly preferred.

Responsibilities

• Complete outreach to all disengaged participants mandated to SRP in Brooklyn to re-engage them in the program.
• Carry a caseload of disengaged participants who failed to meet with BJI SR's intake team, for outreach purposes.
• Engage in weekly outreach efforts by phone and email to participants and their collateral contacts and defense attorneys to support program engagement.
• Monitor all participants simultaneously assigned to bail and SRP, collaborating with the clinical intake team as appropriate.
• Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices.
• Collaborate with the clinical, case management, and compliance teams to ensure outreach to all participants whose orientations or intakes are incomplete or who have been disengaged from the program for 21 days or more.
• Contribute to consistent and effective cross-team communication;
• Participate in team and inter-team meetings;
• Participate in individual supervision and regular staff trainings to develop program expertise and related skill sets;
• Participate in all-staff and departmental meetings to build team cohesion, communication, and morale;
• Attend project events, community events, and meetings after hours, as needed; and
• Additional relevant tasks, as necessary.

Skills

Customer service

Communication skills

Time management

Team collaboration

Bilingual English-Spanish

Detail-oriented

Criminal justice knowledge

Independent working

Education

High school diploma or equivalent

Job description

Center for Justice Innovation in Brooklyn, NY, seeks a Participant Engagement Specialist for the Supervised Release Program. The role supports thousands of court-mandated participants through outreach, case management, and social services, reporting to the Supervising Case Manager.

You will handle disengaged participants, coordinate with intake, case management, and compliance teams, and help ensure accurate court reporting while promoting program engagement and successful outcomes.