Engagement Specialist

LAdmins_jobs; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Permanent Work from Home

Paid Time Off

Monthly Performance Bonus

Annual Bonus

Health Allowance

Job summary

LAdmins is seeking a warm, proactive Engagement Specialist to be the trusted point of contact for our Remote Professionals. You will nurture relationships, monitor welfare and compliance, and keep records and reporting running smoothly while collaborating with our U.S.-based team.

Responsibilities include onboarding, coaching, attendance management, and coordinating engagement events. Strong English communication and empathy are essential; a dedicated home workspace and reliable internet are

Qualifications

• Bachelor's degree in HR, psychology, business, communications or related field.
• Minimum 3 years in HR, employee engagement, or related areas; remote/BPO experience preferred.
• Experience with check-ins, coaching conversations, and handling employee concerns.
• Experience with HRIS, attendance management or similar systems.

Responsibilities

• RP Engagement & Relationship Management: be primary contact for RPs, build relationships.
• Retention & Early Risk Detection: spot disengagement and address issues early.
• Coaching & Employee Relations: lead coaching on attendance and professionalism.
• Onboarding, Compliance & Records: manage preboarding, onboarding and records.
• Performance Bonus & Business Continuity Support: validate requirements and welfare checks.
• Culture, Recognition & Offboarding: plan activities and manage offboarding when needed.

Skills

Employee engagement

Relationship management

Communication

Teamwork

Problem solving

Planning & organizing

Ethics

Dependability

Education

Bachelor's degree in HR, psychology, business administration, communications, or related field

Tools

Microsoft Office

Claude AI tools

Canva

Job description

Engagement Specialist
Location: Remote - Philippines
Employment Type: Full-time

We're looking for a warm, proactive RP Engagement Specialist to be a trusted point of contact for our Remote Professionals (RPs) throughout their journey with LAdmins. You'll build genuine relationships, spot disengagement or welfare concerns before they become bigger problems, and keep the administrative backbone of RP support (records, compliance, bonus validation, and reporting) running smoothly. You'll report to the Operations Manager/COO and collaborate daily with our U.S.-based team, so a natural warmth paired with strong follow-through will make a real difference here. If you love building connection while holding people accountable, we'd love to meet you.

Benefits and Compensation

• Permanent Work from Home
• Paid Time Off
• Monthly Performance Bonus
• Annual Bonus
• Health Allowance

What you'll do

• RP Engagement & Relationship Management: Serve as a primary point of contact for RPs, running regular check ins and building genuine, ongoing relationships that help them feel connected and supported.
• Retention & Early Risk Detection: Proactively spot changes in engagement, morale, or performance that may signal disengagement or resignation risk, and step in with the right conversation or escalation before issues grow.
• Coaching & Employee Relations: Lead initial coaching conversations on attendance, compliance, and professionalism, resolving routine concerns independently and escalating sensitive or high-impact cases to the Operations Manager/COO.
• Onboarding, Compliance & Records: Coordinate preboarding and onboarding, monitor attendance, HRIS, and training compliance, and maintain accurate RP records and documentation.
• Performance Bonus & Business Continuity Support: Validate Monthly Performance Bonus requirements, maintain Business Continuity Planning documentation, and conduct welfare checks when needed.
• Culture, Recognition & Offboarding: Plan engagement activities, recognition moments, and Canva materials that strengthen RP community, and coordinate a smooth, well-documented offboarding process when engagements end.

What you'll bring

• Bachelor's degree in Human Resources, Psychology, Business Administration, Communications, or a related field.
• At least 3 years of experience in HR, employee engagement, employee relations, staffing, BPO operations, or administration; experience in a staffing agency, BPO, EOR, or remote workforce setting is strongly preferred.
• Demonstrated experience conducting check ins, coaching conversations, or handling employee concerns.
• Experience with HRIS, attendance management, or similar workforce management systems.
• Strong proficiency in Microsoft Office and working knowledge of Claude or other AI productivity tools.
• Proficiency in Canva for creating internal communication and engagement materials.
• Experience planning and coordinating virtual and onsite engagement activities and events.
• Excellent written and verbal English communication skills.
• Warm, empathetic, and emotionally intelligent, with the judgment to balance genuine care for RPs with accountability to LAdmins.
• Trustworthy with confidential information, highly organized, and naturally energized by connecting with people.
• A reliable internet connection and a dedicated home workspace.

How you work

• Problem solving: You dig into issues, weigh the options, and land on practical solutions.
• Teamwork: You work well with others and pitch in wherever the team needs support.
• Sound judgment: You use good judgment and know when to act and when to ask.
• Planning & organizing: You plan ahead, stay organized, and keep track of the details.
• Professionalism: You represent the team and company well in every interaction.
• Quality focus: You take pride in accurate, well-done work.
• Dependability: You show up, follow through, and can be counted on.
• Ethics: You act with integrity and honesty in everything you do.