Engagement Specalist | Bayou Vista

Odyssey House Louisiana, Inc.; Morgan City (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Short/long-term disability

Leave benefits

401k match

Job summary

Odyssey House Louisiana, Inc. seeks an Engagement Specialist for the Bayou Vista area. This full-time role runs Monday–Friday, 8am–5pm, focusing on scheduling, referral coordination, and program support.

The position maintains records, assists admissions, and supports outreach efforts while ensuring timely updates to reports and census data. Strong communication and at least 6 months in substance abuse treatment are preferred.

Qualifications

• Bachelor’s degree in a human service-related field.
• Proficient in MS Office Suite.
• Excellent communication skills.
• At least 6 months experience with substance abuse treatment.

Responsibilities

• Oversee scheduling and referral coordination with follow-through.
• Maintain electronic records, update LADDS and census data.
• Coordinate referrals, intake scheduling, and outreach activities.
• Answer front desk calls and conduct preliminary triage.
• Run reporting and support program operations as needed.

Skills

MS Office Suite

Excellent communication

Education

Bachelor's Degree in a human service-related field

Job description

Engagement Specialist | Bayou Vista

JobSummary

Odyssey House Louisiana, Inc. is seeking a full-time Engagement Specialist. The schedule for this position is Monday-Friday 8am-5pm.

The Engagement Specialist performs a variety of administrative tasks for the program and is responsible for scheduling and referral coordination and follow through. The Engagement Specialist also support withoutreach duties.

Responsibilities and Duties

It is the primary duty and responsibility of the Engagement Specialist to:

• oversee the efficient operations of the Treatment Office by maintaining electronic correspondence (fax and copier), memos, and other documentation;


• contact referral sources daily and update/maintain referral spreadsheets;


• coordinate referrals, check and follow through with online referrals, and schedule referral appointments;


• initiate scheduled intakes for admissions counselors;


• engage clients on waitlists and schedule appointments;


• answer and field all front desk calls and conduct preliminary triage;


• complete initial triage forms;


• meet scheduling productivity goals as directed by the Program Manager;


• run and distribute reports;


• maintain and input daily updates on LADDS, OAD census and ServicePoint information for monthly, quarterly and annual reporting requirements;


• conduct MEVS, background checks, UDS;


• update census and discharge reports daily and assign new clients to Counselors;


• support outreach efforts by attending, facilitating, or assisting with various outreach opportunities and activities;


• participate in staff meeting when necessary;


• perform other duties as assigned.

MINIMUM QUALIFICATION

• Bachelor’s Degree in a human service-related field


• Proficient in MS Office Suite


• At least 6 months experience with substance abuse treatment


• Excellent communication skills

PREFERRED QUALIFICATIONS

• More than 2 years of substance abuse treatment experience


• At least 1 year of Electronic Health Record system experience


• At least 1 year of MS Access experience


• Knowledge of Narcotics Anonymous and Alcoholics Anonymous principles

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.