Engagement & Operations Lead, LGBTQIA+ Center

Boston University; Boston (MA); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Boston University’s LGBTQIA+ Center seeks an Operations & Engagement Manager to support the Center’s programs, communications, and events. This role collaborates with leadership to advance the Center’s strategies and serve BU faculty, staff, and students.

The position features a hybrid work arrangement with in-person duties in Boston, MA, and requires strong writing, design, and outreach capabilities to create engaging materials and memorable programs for a diverse community.

Qualifications

• Bachelor’s Degree with at least 2 years of related professional experience in higher education, communications, graphic design, public relations, or a related field.
• Extensive knowledge about sexual orientation and gender identity and professional experience addressing LGBTQIA+ communities and intersecting identities.
• Strong interpersonal skills to work with diverse individuals and groups and to communicate clearly in writing and speech.

Responsibilities

• Content, Visibility & Digital Engagement Management: manage the Center’s digital presence, content creation, newsletters, website edits, and multimedia materials.
• Event Planning & Coordination: plan and coordinate Center programming, budgets, timelines, and run-of-show documents.
• Customer Service: front-line contact, greeting visitors, handling inquiries, and supervising center hours (Mon–Fri, 9 am–5 pm) with optional remote day.
• Administrative: assist with recordkeeping, financial management, and special projects (e.g., LGBTQIA+ History Project).

Skills

Excellent communication

Interpersonal skills

Problem solving

Team collaboration

Discretion and diplomacy

Attention to detail

Multi-project management

Flexible schedule

Education

Bachelor’s Degree in related field

Master’s Degree in related field

Tools

WordPress

Canva

Microsoft Word

Excel

PowerPoint

Teams

Adobe Creative Suite (InDesign/Photoshop/Illustrator)

Job description

Boston University’s LGBTQIA+ Center seeks an Operations & Engagement Manager to support the Center’s programs, communications, and events. This role collaborates with leadership to advance the Center’s strategies and serve BU faculty, staff, and students.

The position features a hybrid work arrangement with in-person duties in Boston, MA, and requires strong writing, design, and outreach capabilities to create engaging materials and memorable programs for a diverse community.