Engagement & Operations Coordinator

New-York-City-Department-of-Sanitation; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

The New York City Department of Sanitation is recruiting an Engagement and Operations Coordinator to help implement Commercial Waste Zones across New York City. You will engage thousands of businesses, interpret program requirements, and track field activities to support policy rollout and continuous improvement.

This hybrid and on-site role requires strong communication, analytical abilities, and the ability to work with diverse audiences while coordinating with Bureau leadership and staff.

Qualifications

• Bachelor's degree or equivalent with two years of related community engagement experience.
• High school diploma with six years of related experience.
• Equivalent combination of education and experience with at least one year of qualifying experience.

Responsibilities

• Conduct outreach and distribute educational materials to NYC businesses for CWZ implementation.
• Provide technical assistance and interpretation of program requirements to businesses and stakeholders.
• Support engagement strategies with outreach activities, stakeholder engagement, and field-based support.
• Draft, coordinate, and distribute communications about CWZ and related initiatives to businesses.
• Log engagement activities in Department systems (e.g., Salesforce) and meet SLAs for documentation and follow-up.
• Provide support for other Bureau functions and special projects, including possible evenings or weekends.

Skills

Outreach

Public speaking

Writing

Data analysis

Microsoft Office

Stakeholder engagement

Copy editing

Education

Bachelor's degree

High school diploma

Tools

ArcGIS

Adobe InDesign

Adobe Photoshop

Salesforce

Microsoft Access

Job description

The New York City Department of Sanitation (DSNY) is seeking an Engagement and Operations Coordinator to support the Bureau of Commercial Waste in the implementation of Commercial Waste Zones (CWZ), a major citywide regulatory program established by Local Law 199 of 2019. This law fundamentally restructures how commercial waste is collected across New York City and affects every business generating commercial waste. CWZ represent one of the City’s most significant waste management reforms in decades, improving safety, environmental performance, service reliability, and operational efficiency in the private waste industry while supporting a regulated and competitive marketplace. Successful implementation requires coordinated engagement with thousands of businesses across New York City and supports policies that directly impact the City’s commercial sector, waste management infrastructure, and related economic activity. The selected candidate will work closely with Bureau leadership and staff to support the rollout of Commercial Waste Zones through business engagement, operational tracking, and program monitoring activities.

COMMUNITY COORDINATOR - 56058

Responsibilities include but are not limited to the following:

• Conduct outreach and distribute public educational materials to New York City businesses to support implementation of Commercial Waste Zones and related commercial waste programs.
• Provide technical assistance and interpretation of program requirements, policies, and regulations to businesses and stakeholders in office and on-site.
• Support implementation of engagement strategies by conducting outreach activities, stakeholder engagement, and field-based program support.
• Draft, coordinate, and distribute communications to businesses to inform them of Commercial Waste Zones, program requirements, and other commercial waste initiatives.
• Conduct analysis of engagement activities, operational data, and field observations to support program planning, policy implementation, and continuous improvement efforts.
• Log engagement activities (e.g., site visits, cases, events) in Department systems, including Salesforce and other tracking platforms, and meet established service level agreements (SLAs) for timely documentation and follow-up.
• Provide support for other Bureau functions and special projects as assigned. May require evening or weekend work, as relevant.

Minimum Qualifications

• 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Excellent organizational, analytical, and writing skills. Attention to detail ability to develop accurate written materials and ensure consistent messaging in all communications.
• Strong ability to communicate clearly and effectively in-person, by telephone, and through written correspondence able to tailor complex messages to diverse audiences.
• Proficiency in word-processing, spreadsheet, and database applications, including Microsoft Office Suite, Word, Excel and PowerPoint.
• Experience working with program metrics ability to interpret data, come to accurate conclusions, and communicate conclusions to a wide variety of audiences.
• Demonstrated copy-editing or graphic design skills with prior experience developing communications pieces and promotional campaigns, including print materials, reports, newsletters, and social media campaigns.
• Competency in ArcGIS mapping software, Adobe InDesign and/or Adobe Photoshop.
• Working knowledge of relational databases, including Salesforce or Microsoft Access.
• Knowledge of New York City or State commercial waste management, applicable laws, and related issues.
• Prior experience/interest in City government, community and civic engagement, outreach, and field work.
• Prior experience/interest in organics recovery, recycling, and sustainability.
• In addition to English, fluency in a foreign language including Spanish, Mandarin Chinese, Cantonese, Russian, Korean, Haitian Creole, Arabic, Bengali, Hindi, Urdu, Yiddish or Hebrew is a plus.
• Extensive knowledge of New York City and navigating New York City by vehicle and public transportation.
• Possession of a New York State Motor Vehicle Driver’s License.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.