Outreach Coordinator

City of New York; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

The City of New York DSNY is seeking a Community Coordinator to drive outreach and education across diverse communities and to support sanitation programs.

You will engage residents, manage communications, and attend public events while tracking outcomes and responding to inquiries. A bachelor’s degree or equivalent experience is required, with residency rules applying. Strong communication and data skills are essential.

Qualifications

• Bachelor's degree or higher and two years of experience in community work or related duties.
• Alternative: high school diploma or equivalent and six years of related experience.
• Equivalent combination of education/experience with at least one year in described duties.

Responsibilities

• Perform direct in-person and remote outreach to diverse communities.
• Represent DSNY at public outreach events and meetings, including evenings and weekends.
• Track outreach outcomes and program metrics; respond to inquiries via phone and email.

Skills

Community engagement

Public outreach

Communication

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Job description

The New York City Department of Sanitation (DSNY) keeps New York City clean, safe, and healthy by collecting, recycling, and disposing of waste, cleaning City streets and vacant lots, and clearing snow and ice. DSNY is the nation's largest municipal sanitation agency, with nearly 10,000 employees, 59 district garages, and a fleet of more than 5,000 trucks, cars, and other types of equipment. The Department clears litter, snow, and ice from approximately 6,500 miles of City streets and removes debris from vacant lots as well as abandoned vehicles from City streets.

The Bureau of Public Affairs is responsible for communicating DSNY’s policies, procedures, and services to all internal and external audiences.

Duties

• Performing direct in-person and remote outreach and education to DSNY's diverse constituencies, including residents, building staff, property managers, elected officials, government agencies, community-based organizations, trade associations, and advocacy groups.
• Representing DSNY at public outreach events regularly, including community board and town hall meetings, and Agency walk-throughs on various topics related to Sanitation operations and programs, often during evenings and weekends.
• Tracking outreach activity outcome metrics, program outcomes, and public feedback.
• Responding to constituent inquiries and complaints via phone and email in a timely manner, ensuring accurate resolution.
• Supporting other Bureau functions and priorities as needed.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Experience with community engagement, public outreach, and education. - Strong communications skills ability to tailor complex messages to diverse audiences. - Ability to show professionalism in public forums while representing the Agency. - Knowledge and interest in Department of Sanitation waste and recycling programs and sustainability initiatives. - Strong administrative, organizational, interpersonal, writing, and data management skills. - Knowledge of New York City, its agencies, and operations. - Proficiency in use of word processing and data management applications including MS Word, Excel, and PowerPoint. - In addition to English, fluency in a foreign language including, but not limited to: Spanish, Chinese, Russian, Korean, Haitian Creole, Arabic, Bengali, Hindi, Urdu, and Hebrew. - Possession of a New York State Motor Vehicle Driver’s License.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $62,868.00 – $72,298.00