Engagement Manager

Deque Systems, Inc; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player seeks a dynamic Engagement Manager to lead change and drive digital transformation for clients. This role emphasizes project management, client engagement, and problem-solving in high-stakes environments, particularly for federal agencies. You will manage a diverse portfolio, ensuring client satisfaction and successful outcomes while leveraging your expertise in agile methodologies and accessibility standards. If you are passionate about making a difference and possess a strong background in project management, this opportunity is perfect for you.

Qualifications

• 8+ years of project/account management experience, including 5 years in professional services.
• Strong knowledge of agile methodologies and web development technologies.

Responsibilities

• Support clients in achieving sustained digital accessibility through expert consultation.
• Lead cross-functional teams to deliver comprehensive solutions.

Skills

Project Management

Client Engagement

Digital Transformation

Agile Methodologies

Web Development Technologies

Accessibility Standards

Creative Problem-Solving

Communication Skills

Education

Bachelor's degree in Engineering

MBA

Tools

SaaS

CPACC Certification

PMP Certification

Job description

Department

Services

Location

Remote; Based anywhere in the U.S.

Position type

Full Time

Work Type

Full Remote

Position Description

We're looking for an Engagement Manager with a strong background in project management, client engagement, and digital transformation-preferably with Department of Defense (DoD), federal agency, or enterprise experience. If you're a veteran or have DoD/federal expertise, your ability to lead, strategize, and execute solutions in structured, high-stakes environments makes you a perfect fit.

This role is about more than managing projects-it's about leading change, solving problems, and ensuring mission success for our clients.

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Primary Responsibilities

• Support clients in achieving sustained digital accessibility through expert consultation and guidance.


• Manage a portfolio of clients, ensuring responsiveness to each client's needs and maintaining high levels of service.


• Assess client organizations, build strong relationships, and develop effective change management strategies to ensure successful outcomes.


• Utilize creative problem-solving skills to overcome both organizational and technical obstacles, driving rapid and effective change.


• Lead cross-functional teams of subject matter experts to deliver comprehensive solutions.


• Organize and manage projects to ensure timely delivery of high-quality work within budget constraints.


• Communicate and collaborate effectively with clients and internal teams, both in-person and virtually, using strong verbal and written communication skills.


• Take a proactive approach to identifying challenges and offering innovative solutions.


• Stay current with rapidly evolving technologies, tools, and processes in front-end digital development and accessibility, leveraging the full range of Deque's offerings and capabilities.

Requirements

• Minimum 8 years of project/account management experience, including 5 years in professional services.


• At least 3 years of experience with SaaS product implementations.


• Military, DoD, or Federal Experience a Plus - Veterans and individuals with federal agency experience are strongly encouraged to apply.


• Strong knowledge of agile methodologies, web development technologies, and accessibility standards.


• Excellent communication, organizational, and leadership skills.


• Ability to travel domestically and internationally.


• Bachelor's degree in Engineering or MBA preferred.


• Certifications such as CPACC or PMP are a plus.

Apply Now