Success Engagement Manager - SmartHome

Calix; United States; Remote; USD 91,000 - 176,000; Full time

Job summary

An innovative company is seeking a Success Engagement Manager to enhance customer experiences with SmartHome solutions. In this remote role, you will collaborate with various teams to drive adoption and optimize customer engagement. You will create and evolve enablement programs, ensuring service providers effectively launch and utilize SmartHome solutions. If you have a passion for customer success and a strategic mindset, this opportunity offers a chance to make a significant impact in a fast-paced environment. Join a forward-thinking organization that values exceptional customer experiences and innovation.

Qualifications

• 8+ years in solution/product management or marketing.
• 1-3+ years in customer success or account management.
• Experience in SaaS or Telecommunications preferred.

Responsibilities

• Drive adoption for SmartHome services with BSP subscribers.
• Create enablement programs for BSP’s to leverage.
• Gather product feedback for continuous enhancement.

Skills

Customer Advocacy

Project Management

B2C Marketing

Public Speaking

Strategic Thinking

Job description

Calix is looking for a Success Engagement Manager to drive adoption of Calix SmartHome solutions with our customers. You will help our service provider customers transform their subscriber experiences by driving adoption of our SmartHome solutions. You will partner with cross-functional teams to continue to innovate customer enablement programs, content and delivery in 1:1 and 1:Many engagements. You will engage with customers and their Calix account team, helping take them from the initial sign-up to the launch, adoption and optimization of our SmartHome solutions. The ideal candidate will be focused on providing an exceptional experience for every customer.

Responsibilities and Duties:

• Drive adoption for SmartHome services with BSP subscribers.
• Monitor customer ramp to identify and mitigate risk
• Create, maintain and evolve comprehensive enablement programs for BSP’s to leverage as they go to market with SmartHome.
• Work with sales and existing product success managers to assist customers beginning from the point of sale and extending through onboarding, launch and adoption.
• Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional enablement that deliver exceptional value to broadband service providers and their communities.
• Collaborate with Marketing to develop compelling Market Activation content for BSP’s to utilize in their go to market efforts.
• Effectively communicate, validate, and propagate self-service assets for customers.
• Participate in broader support of the Customer Community through authoring Best Practice articles and videos, collaborating with Marketing to create compelling Customer Case Studies and contribute to the digital Customer Community
• Gather product feedback for continuous product enhancement and customer value and help customers plan to maximize their benefit with new feature releases.

Qualifications:

• 8+ years’ experience in relevant solution/product management, marketing or success
• 1-3+ years of direct customer advocacy and engagement experience in customer success, professional services, project management or account management functions
• Experience in B2C marketing required
• Experience in SaaS, Telecommunications or Broadband industry preferred
• Experience in project management preferred
• Strong written communication and public speaking/presentation skills
• Natural proactive nature who approaches all situations with an empathetic and patient manner
• Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• Future Travel Expectation: Less than 25%
• Must have a valid driver's license.

Location:

• This is a remote-based position located in the United States or Canada.

#LI-Remote

Compensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education.

For more information on our benefits click here.

There are different ranges applied to specific locations. The average base pay range (or OTE range for sales) in the U.S. for the position is listed below.

San Francisco Bay Area Only:

117,300.00 - 176,000.00 USD Annual

National Major Cities plus, CA, CO, NY Metro area:

102,000.00 - 153,000.00 USD Annual

Regional plus NY:

91,800.00 - 137,700.00 USD Annual