Engagement Lead: Enterprise Program Delivery & Impact

Glassboard; Indianapolis (IN); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Glassboard is seeking an Engagement Lead in Indianapolis to manage complex programs for top clients, linking client needs with product development teams. You will influence delivery practices and shape how the company operates at scale.

Ideal candidates bring 6+ years in program management, strong client-facing leadership, and deep Agile experience, with familiarity across Jira/Confluence/Azure DevOps and enterprise processes.

Qualifications

• 6+ years in program management, including 3+ years leading technical product programs.
• Client-facing program leadership, presenting directly to client executives.
• Proven ability to navigate large organizations' processes and governance while keeping teams nimble.
• Hands-on Agile experience, from sprint planning and backlogs to iterative delivery.
• Working knowledge of Jira, Confluence, or Azure DevOps.
• Meticulous organization, candid communication, and a record of guiding clients to successful outcomes.

Responsibilities

• Lead client status meetings and executive updates, framing decisions on priorities and tradeoffs.
• Guide a smooth transition from discovery into full product development.
• Build statements of work, estimates, and plans, drawing on the experts closest to the work.
• Translate each client's processes and tools into a workflow our teams can deliver against.
• Align clients and team leads on objectives, outcomes, and acceptance criteria as programs evolve.
• Coordinate staffing, dependencies, and lead times across teams.
• Manage scope changes, monthly retainer budgets, and forecasts.
• Flag schedule impacts early, present recovery options, and document decisions.
• Strengthen long-term client partnerships through dependable delivery, transparency, and foresight.

Skills

Program management

Technical product programs

Client-facing leadership

Agile experience

Jira/Confluence/Azure DevOps

Communication & organization

Education

Bachelor's degree in engineering or related field

SAFe experience or certification

PMI-ACP/CSM/PMP certification

Job description

Glassboard is seeking an Engagement Lead in Indianapolis to manage complex programs for top clients, linking client needs with product development teams. You will influence delivery practices and shape how the company operates at scale.

Ideal candidates bring 6+ years in program management, strong client-facing leadership, and deep Agile experience, with familiarity across Jira/Confluence/Azure DevOps and enterprise processes.