Engagement Lead

TriNet Group; Indianapolis (IN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Glassboard, a product development company based in Indianapolis, seeks an Engagement Lead to run complex programs for large clients. You will bridge client expectations with product teams, directing program work while leaders own technical decisions. This role also shapes delivery practices across Glassboard.

You will guide discovery to development, manage budgets, and mentor project managers to ensure timely, high-quality outcomes with a transparent, collaborative process.

Qualifications

• 6+ years in program management with 3+ years leading technical product programs.
• Proven client-facing leadership and executive communication.
• Hands-on Agile experience and familiarity with enterprise processes.

Responsibilities

• Lead client status meetings and executive updates.
• Translate client processes into deliverable workflows for teams.
• Coach project managers in risk management and decision making.
• Monitor portfolio health and guide discovery to development transitions.
• Shape delivery practices and improve planning, forecasting, and reporting.

Skills

Program management

Agile

Stakeholder leadership

Client-facing

Communication

Jira

Confluence

Azure DevOps

Education

Bachelor's degree in engineering or related field

Tools

Jira

Confluence

Azure DevOps

Job description

Overview

The Engagement Lead runs the most complex programs for our largest clients, pairing enterprise-level structure and visibility with the nimble approach Glassboard is known for. The role serves as the link between clients and our product development teams, directing program work while our technical leads own technical decisions and manage their teams. Beyond individual programs, it also helps shape the delivery practices used across the company.

This role suits an experienced technical program manager from hardware, software, or product development consulting who enjoys both leading programs and shaping how a growing team works. The position offers direct access to leadership, real influence over how we operate, and a varied mix of technical challenges.

Client and Program Leadership

• Lead client status meetings and executive updates, framing decisions on priorities and tradeoffs
• Guide a smooth transition from discovery into full product development
• Build statements of work, estimates, and plans, drawing on the experts closest to the work
• Translate each client's processes and tools into a workflow our teams can deliver against
• Align clients and team leads on objectives, outcomes, and acceptance criteria as programs evolve
• Coordinate staffing, dependencies, and lead times across teams
• Manage scope changes, monthly retainer budgets, and forecasts
• Flag schedule impacts early, present recovery options, and document decisions
• Strengthen long-term client partnerships through dependable delivery, transparency, and foresight

Process and Systems

• Advance our delivery playbook by combining best practices, lessons learned, and team expertise
• Use the playbook to guide Agile, phase-gate, or blended methods for each program
• Shape how we approach discovery and architecture phases with enterprise clients
• Monitor portfolio health, partnering with project managers to keep programs on track
• Improve internal tools for planning, resource forecasting, and reporting
• Coach project managers in risk management, client communication, and decision-making

What Success Looks Like

• Clients share clear objectives with our teams and know which decisions come next
• Every program has clear priorities that the whole team understands
• Programs deliver high-quality outcomes that move clients toward their goals
• Transparent budgets and forecasts give clients and leadership confidence in the planWork across the portfolio stays on target for scope, schedule, and cost
• Project managers grow through coaching and consistent, well-defined practices
• Clients have a great experience throughout the product development lifecycle

Required Qualifications

• 6+ years in program management, including 3+ years leading technical product programs
• Client-facing program leadership, presenting directly to client executives
• Proven ability to navigate large organizations' processes and governance while keeping teams nimble
• Hands-on Agile experience, from sprint planning and backlogs to iterative delivery
• Working knowledge of project tools such as Jira, Confluence, or Azure DevOps
• Meticulous organization, candid communication, and a record of guiding clients to successful outcomes

Preferred Qualifications

• Bachelor's degree in engineering or a related technical field
• Scaled Agile Framework (SAFe) experience or certification
• Project Management Professional or Certified ScrumMaster certification
• Background in scaling project management processes and standards
• Physical product development experience in consumer, industrial, automotive, or medical markets
• Familiarity with regulated development, such as medical design controls or compliance testing

Employment Details

• Full-time, exempt position
• Reports to the Chief Operating Officer
• On-site at our Indianapolis office, with occasional local client travel
• Health, dental, and vision insurance, 401(k) with company match, and paid time off
• Must be authorized to work in the United States without visa sponsorship

About Glassboard

Glassboard is a product development company that exists to improve the world around us. We work with companies and brands, from early-stage startups to global enterprises, to design products, services, and processes. Our teams span industrial design, electrical engineering, embedded software, and mechanical engineering. We are headquartered in Indianapolis, Indiana.

Glassboard is an equal opportunity employer

Glassboard is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need accommodation during the application process, please let us know.