Engagement Lead – Alumni & Community Programs

Interlochen Center for the Arts; Interlochen (MI); On-site; USD 50,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Job summary

Interlochen Center for the Arts seeks an Assistant Director of Engagement to build and strengthen relationships with alumni, parents, former faculty and staff, volunteers and other members of the Interlochen community. This full-time, in-office role supports engagement opportunities that foster connection and advocacy across campus.

You will manage outreach, regional events, communications, and programs, coordinate events, maintain constituent data in Salesforce/HubSpot/Asana/Google Workspace,

Qualifications

• 2-5 years of related work experience.
• Familiarity with Mac operating system, Google Workspace, and Microsoft Office Suite.
• Exceptional oral and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to exercise discretion and professionalism with sensitive information.
• Strong interpersonal skills with the ability to build relationships across a diverse community.

Responsibilities

• Delivers exceptional customer service and day-to-day support as a point of contact in the department.
• Builds and strengthens relationships with alumni, parents, former faculty/staff, volunteers, and other members of the Interlochen community.
• Assists with regional outreach efforts and supports engagement activities in assigned cities and markets.
• Supports the coordination and communication of alumni and parent volunteer initiatives and ambassador programs.
• Assists with the planning, execution, and evaluation of engagement programs and events.
• Coordinates event logistics, including invitation lists, vendor communications, registration, attendee tracking, and follow-up.
• Supports content development and communication efforts for alumni-focused social media platforms.
• Maintains and tracks constituent information in Salesforce CRM, HubSpot CRM, Asana, Google Workspace, and other systems.
• Prepares reports, dashboards, and tracking materials to support evaluation of engagement efforts.
• Collaborates with colleagues across departments to support engagement initiatives and enhance the customer experience.

Skills

Alumni relations

Event planning

Customer service

Communication skills

Relationship management

Tools

Salesforce CRM

HubSpot CRM

Asana

Google Workspace

Job description

Interlochen Center for the Arts seeks an Assistant Director of Engagement to build and strengthen relationships with alumni, parents, former faculty and staff, volunteers and other members of the Interlochen community. This full-time, in-office role supports engagement opportunities that foster connection and advocacy across campus.

You will manage outreach, regional events, communications, and programs, coordinate events, maintain constituent data in Salesforce/HubSpot/Asana/Google Workspace,