Engagement Center Lead: Alumni Outreach & Team Growth

National Research Center for College & University Admissions; Bellingham (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Encoura seeks an Engagement Center Manager to lead a high-performing team delivering omni-channel outreach to alumni, parents and friends of a college or university. This onsite role in Bellingham, WA focuses on building a strong engagement culture, coaching staff, and driving fundraising program success.

You will oversee day-to-day operations, coordinate with HR, manage the engagement platform, and analyze results to continuously improve performance.

Responsibilities

• Build and supervise a team of part-time Engagement Ambassadors and Supervisors.
• Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams.
• Develop and execute daily outreach strategies using phone, texting, and video to maximize constituent engagement.
• Monitor program performance and adjust tactics to achieve short- and long-term client goals.
• Maintain positive, collaborative relationships with clients, coworkers, and leadership.
• Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent.
• Design and implement strategies to motivate and retain staff members.
• Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements.

Job description

Encoura seeks an Engagement Center Manager to lead a high-performing team delivering omni-channel outreach to alumni, parents and friends of a college or university. This onsite role in Bellingham, WA focuses on building a strong engagement culture, coaching staff, and driving fundraising program success.

You will oversee day-to-day operations, coordinate with HR, manage the engagement platform, and analyze results to continuously improve performance.