Engagement Director - North America

Ontologize LLC; Dallas (TX); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player in data engineering seeks an Engagement Director to bridge the gap between clients and engineers. In this pivotal role, you'll analyze customer needs, design tailored solutions, and oversee their implementation. With a focus on client satisfaction and strategic planning, you'll contribute to innovative projects that push the boundaries of data operations. This position offers a flexible remote work environment and the chance to develop professionally in a dynamic, supportive atmosphere. If you're passionate about leading successful projects and enhancing customer success practices, this opportunity is perfect for you.

Benefits

Flexible, remote work environment

Competitive salary with benefits

Opportunities for professional growth

Access to innovative projects

Qualifications

• 5-10 years of experience in delivering technical solutions.
• Bachelor's or Master's degree in a technical field.

Responsibilities

• Lead customer engagement and analyze objectives and challenges.
• Design and communicate solutions to engineering teams.

Skills

SQL

Python

Data Engineering Concepts

Problem-Solving Skills

Strategic Mindset

Education

Bachelor's Degree

Master's Degree

Tools

Palantir Foundry

Job description

Customer Success - Dallas, Texas (Remote)

Axis Data is a US-based advanced data engineering and analytics consulting firm, and a certified partner of Palantir. We help clients implement and support the most advanced data operations platform: Palantir Foundry.

Role Overview:

As an Engagement Director at Axis Data, you will lead the engagement between our customers and our engineers, analyzing customer objectives, designing solutions, and leading the implementation of those solutions by the engineers. We are looking for experienced leaders in this space who have delivered multiple successful projects.

Key Responsibilities:

• Understand and analyze customer objectives, needs, and challenges.
• Design optimal solutions to address these objectives, needs, and challenges.
• Document and communicate the solution to the engineering teams.
• Project manage the implementation of solutions, ensuring delivery against requirements.
• Take ownership of client engagements and solutions to ensure clients are satisfied with our deliverables.
• Manage communication around production support matters where required.
• Contribute to the strategic planning and development of customer success practices at Axis Data.
• Deliver professional communication to clients and team members.

Qualifications and Skills:

• Bachelor’s or Master’s degree, ideally in a technical or science-related field.
• 5 to 10 years of experience designing and delivering technical solutions with engineers, with data engineering solutions preferred.
• Basic understanding of data engineering concepts, proficiency in SQL, Python, and data modeling preferred.
• Experience with Palantir Foundry is preferred.
• Strong problem-solving skills and a strategic mindset.

What We Offer:

• Competitive salary with benefits and long-term incentives.
• Flexible, remote work environment.
• Opportunities for professional growth and leadership development.
• Access to innovative projects and technologies that will develop you into a world-class data engineer.