Engagement Director

Ladders; United States; On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Equity participation

Company-covered medical, dental, and 


Vision insurance

401k plan with matching

Flexible PTO plus holidays

Annual company break Dec 24–Jan 1

Commuter benefits

Paid parental leave

Job summary

Ladders is seeking an Engagement Director to lead end-to-end customer engagements in the enterprise technology space. You will oversee timelines, milestones, and deliverables, coordinating cross-functional teams and reporting progress to leadership.

This remote, US-based role rewards strategic, customer-facing program leadership, with risk management and opportunities to expand partnerships. Compensation ranges from $150,000 to $180,000 annually, plus equity and strong benefits.

Qualifications

• 7+ years in clinical development for pharma or biotech.
• Fluency in the pharma and clinical development landscape.
• Direct experience managing customer-facing accounts or engagements.
• Skilled in leading cross-functional teams.
• Strong communication and stakeholder management abilities.
• Proven problem-solving instincts.
• Familiarity with biostatistics or quantitative methods preferred.
• Location flexibility for remote work with some travel required.

Responsibilities

• Build and maintain strong customer relationships to support satisfaction and retention.
• Coordinate customer timelines and deliverables, ensuring alignment with internal plans.
• Identify growth opportunities in customer collaborations and communicate them internally.
• Proactively identify risks and roadblocks in customer projects to support problem-solving.
• Drive accountability and clear communication within delivery teams to keep projects on track.
• Regularly report project progress, risks, and resource needs to leadership.
• Manage timelines, milestones, and resource needs across customer engagements.

Skills

Customer relationship management

Cross-functional leadership

Strategic program management

Stakeholder management

Communication

Education

Bachelor's degree in a relevant field

Advanced degree preferred

Job description

For our client, we are seeking a Engagement Director to join the team of a leader in the Enterprise Technology space. This role will oversee customer engagements from end to end, ensuring timelines, milestones, and deliverables stay aligned with internal plans. The Engagement Director will build trusted relationships with customers, coordinate cross-functional teams, and keep leadership informed on progress, risks, and resource needs. This position is ideal for a strategic, customer-facing program leader who can drive accountability, surface issues early, and identify opportunities to expand partnerships.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,000 – $180,000 annually

Responsibilities

• Build and maintain strong customer relationships to support satisfaction and retention
• Coordinate customer timelines and deliverables, ensuring alignment with internal plans
• Identify growth opportunities in customer collaborations and communicate them internally
• Proactively identify risks and roadblocks in customer projects to support problem-solving
• Drive accountability and clear communication within delivery teams to keep projects on track
• Regularly report project progress, risks, and resource needs to leadership
• Manage timelines, milestones, and resource needs across customer engagements

Qualifications

• 7+ years in clinical development for pharma or biotech
• Fluency in the pharma and clinical development landscape
• Direct experience managing customer-facing accounts or engagements
• Skilled in leading cross-functional teams
• Strong communication and stakeholder management abilities
• Proven problem-solving instincts
• Bachelor's degree in a relevant field; advanced degree preferred
• Familiarity with biostatistics or quantitative methods preferred
• Comfortable in fast-paced startup environments
• Location flexibility for remote work with some travel required

Benefits

• Meaningful equity participation
• 100% company-covered medical, dental, and vision insurance
• 401k plan with matching
• Flexible PTO plus company holidays
• Annual company-wide break from December 24 to January 1
• Commuter benefits
• Paid parental leave

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.