Field Service/Start-Up Engineer - CT

TOKYO ELECTRON AMERICA; Iowa; On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Benefits package

Bonus plan

Long-term incentives

Job summary

TOKYO ELECTRON AMERICA, INC. is seeking a Field Service/Start-Up Engineer II to provide on-site technical support, installations, repairs, and maintenance for customers.

The role emphasizes safety, CSR, and documentation while traveling to client sites to ensure service quality. Responsibilities include customer training, collaboration with engineering teams, and maintaining up-to-date knowledge of product enhancements and service techniques.

Qualifications

• High School Diploma or equivalent required.
• 1 year of relevant industry experience preferred.
• Valid driver's license with clean driving record.

Responsibilities

• Provide technical support to customers via on-site visits.
• Perform equipment installations, repairs, and maintenance per guidelines.
• Document service activities, reports, and communications.
• Travel to customer sites frequently to service equipment.
• Train customers on safe and effective use of equipment.

Skills

On-site service

Troubleshooting

Documentation

Communication

Travel readiness

Customer training

Education

High School Diploma or equivalent

Tools

Diagnostic tools

Testing equipment

Service software

Job description

Job Description

Job Summary

Under moderate supervision, the primary responsibility is to provide technical support and on-site services to customers. The Field Service/Start-Up Engineer II is expected to perform equipment installations, repairs, and maintenance in a professional, efficient, and timely manner.

Essential Duties and Responsibilities

• Provide technical support to customers via on-site visits, ensuring timely resolution of technical issues
• Perform equipment installations, repairs, and maintenance as per company guidelines and customer requirements
• Carry out equipment inspections and preventive maintenance activities
• Accurately document all service activities, including service reports, equipment repair records, and customer communications
• Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices
• Train customers on the safe and effective use of equipment and provide guidance on basic troubleshooting procedures
• Troubleshoot simple technical issues by collaborating with cross-functional teams, such as Engineering and Quality Assurance
• Actively foster a culture that emphasizes safety and quality
• Take proactive measures to identify and address potential risks, while also integrating corporate social responsibility (CSR) principles into daily operations and decision-making processes
• Maintain a professional and customer-focused approach at all times, ensuring customer satisfaction and maintaining positive relationships
• Keep updated with the latest industry trends, product enhancements, and service techniques through continuous learning and training

Supervisory and/or Leadership Responsibilities

None.

Knowledge, Skills and Abilities

• Ability to troubleshoot and repair mechanical and electrical equipment
• Ability to communicate effectively both orally and in writing
• Ability to adhere to processes, policies, and procedures
• Familiarity using diagnostic tools, testing equipment, and software applications to identify and resolve technical issues
• Ability to adapt to changing circumstances, work effectively in various environments, and handle unexpected challenges
• Ability to explain technical concepts to customers clearly and concisely
• Strong organizational skills with the ability to maintain accurate records, document service activities, and prepare reports
• Flexibility to travel frequently to customer sites, often on short notice

Minimum Qualifications - (Education, Experience, Certification, & Licensure)

• High School Diploma or equivalent
• 1 years of relevant industry experience
• Valid driver's license and clean driving record

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

May be required to stand; reach with hands and arms, stoop and kneel
May be required to sit for long periods of time
May be required to lift, carry, push, pull or move up to 50 pounds
Typically working within an office setting which may be noisy and distracting

Salary Ranges

$34.07 - $45.58

Individual pay is determined based on multiple factors, including but not limited to location, experience, skills, job-related knowledge, relevant education, certifications, and/or training. In addition to base salary, we offer (full time regular employees ) a comprehensive benefits package and for certain roles eligibility in our bonus plan and long-term incentives as applicable. The talent advisor can share more details about total compensation for the role in your location during the hiring process.

Diversity creates an innovative culture.

TEL US is an Equal Employment Opportunity / Aff and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Subsidiary

TOKYO ELECTRON AMERICA, INC.