Energy Storage Support Engineer: Reliability & Automation

T1 Energy; Waterbury (VT); On-site; USD 65,000 - 85,000; Full time

Job summary

T1 Energy is building a domestic solar supply chain and operates a 5GW solar module facility in Wilmer, Texas. The company is seeking a Support Engineer to join the Network Operations Team to monitor and ensure uptime of energy storage systems and battery products.

The ideal candidate has customer support experience, familiarity with Linux, MySQL, cloud computing, and networking protocols like TCP/IP, Modbus, and CANbus, plus strong data analysis and documentation skills.

Qualifications

• Experience with operation of Energy Storage Systems across multiple Engineering disciplines.
• Ability to respond quickly to ensure the best Customer Experience.
• Ability to read and understand blueprints, drawings, and schematics.
• Proficiency in processing historical data to identify root cause.
• Use of Linux-based operating systems.
• Familiarity with MySQL and other databases.
• Experience with Cloud Computing.
• Communication and Networking protocols, including TCP/IP, Modbus, and CANbus.
• Familiarity with office productivity software, including MS Word, Excel & PowerPoint.
• Team player with a desire and willingness to learn.

Responsibilities

• Resolution of Escalated Customer Support Issues
• Management of Support Tickets
• Support Process Improvement
• Review of Historical Data Trends
• Automation of Monitoring and Issue Tracking
• Coordination across Multiple Departments
• Identification of Root Cause Troubles
• Analysis of Large Data Sets
• Documentation and Review
• Usage and Training of System HMIs

Skills

Energy Storage Systems

Root cause analysis

Linux

MySQL

Cloud Computing

TCP/IP

Modbus

CANbus

Documentation

Data analysis

Team player

MS Office

Blueprints

Excel

PowerPoint

Job description

T1 Energy is building a domestic solar supply chain and operates a 5GW solar module facility in Wilmer, Texas. The company is seeking a Support Engineer to join the Network Operations Team to monitor and ensure uptime of energy storage systems and battery products.

The ideal candidate has customer support experience, familiarity with Linux, MySQL, cloud computing, and networking protocols like TCP/IP, Modbus, and CANbus, plus strong data analysis and documentation skills.