Energy Solutions Support Specialist (Flexible Schedule)

AVID Energy Solutions; Methuen (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible work schedule

Health, Dental and Vision insurance

401k

Paid time off

Paid company holidays

Training and growth opportunities

Job summary

AVID Energy Solutions is hiring a Customer Support Representative in Methuen, MA to support customers with energy efficiency and utility cost savings. This full-time role focuses on customer contact, scheduling, and resolving inquiries while upholding our brand.

The position offers growth potential within a team dedicated to excellent service. Ideal candidates have 1–3 years of experience in customer service, familiarity with CRM systems (Salesforce preferred), and strong communication skills.

Qualifications

• 1-3 years of customer service or support experience.
• Experience making 40+ calls and emails daily.
• CRM experience preferred (Salesforce).
• Familiar with Google Workspace or Microsoft Office.
• Excellent interpersonal and communication skills.
• Bilingual preferred but not required.
• Consent to CORI background check and drug screening.

Responsibilities

• Answer all incoming customer, service, support and vendor phone calls.
• Coordinate with customers to schedule Insulation and HVAC crews.
• Coordinate with installation crews and service department.
• Resolve customer issues in a timely and cost effective fashion.
• Make customer satisfaction follow-up calls, surveys and emails.
• Respond to customer requests and resolve issues while promoting the brand.

Skills

Interpersonal communication

Phone handling

Multitasking

Problem solving

Time management

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

AVID Energy Solutions is hiring a Customer Support Representative in Methuen, MA to support customers with energy efficiency and utility cost savings. This full-time role focuses on customer contact, scheduling, and resolving inquiries while upholding our brand.

The position offers growth potential within a team dedicated to excellent service. Ideal candidates have 1–3 years of experience in customer service, familiarity with CRM systems (Salesforce preferred), and strong communication skills.