Customer Service Representative

AVID Energy Solutions; Sutton (MA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Health, Dental and Vision insurance

401k

Paid time off and company holidays

Training and growth opportunities

Job summary

AVID Energy Solutions in Sutton, MA is hiring a Customer Service Representative to support customers with energy efficiency and savings. This full-time role focuses on customer service, scheduling, and coordination with insulation and HVAC crews to ensure smooth projects and timely responses.

The ideal candidate has 1–3 years’ experience in customer service, strong communication skills, and proficiency with CRM systems.

Qualifications

• 1–3 years of customer service or support experience.
• Experience handling high call volumes and multiple channels.
• Strong communication and problem-solving skills.

Responsibilities

• Answer all incoming calls, emails, and messages from customers.
• Coordinate scheduling with insulation and HVAC crews.
• Maintain real-time communication with management and customers.
• Resolve issues in a timely, cost-effective manner and solicit feedback.

Skills

Customer service

Phone communication

CRM usage (Salesforce)

Google Workspace / MS Office

Problem solving

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

AVID Energy Solutions is immediately seeking a Customer Service Representativetojoin our team in Sutton, MA and start a career helping customers with energy efficiency and utility cost savings.This is a full-time role at AVID Energy Solutions playing a key role in customer support, customer scheduling and customer service needs with a clear path for growth.

Essential Job Functions:

• Work 8am to 5pm dailywith additional hours as needed
• Answer all incoming customer, service, support and vendor phone calls
• Manage customer mailings, calls and email
• Coordinate with customers to schedule all Insulation and HVAC crews
• Coordinate with the installation crews and service department
• Workwith the crews andfield managers on customer project issues and cases
• Resolve customer issues in a timely and cost effective fashion
• Make customer satisfaction follow-up calls, surveysand emails
• Solicitcustomer reviews and referrals
• Respond to customer requests and resolving issues while promoting and maintaining the brand
• Handle ahigh volume of calls while being polite and concise to deliver a favorable customer service experience
• Good work ethic, can-do attitude, and do the right thing even when no one is watching
• Ability to maintain real-time communication with your manager and upper management as needed
• Ability to work independently and solve problems with minimal supervision
• Ability to manage multiple tasks

Qualifications:

• 1-3 years of previous customer service or customer support experience
• Prior experience making 40+ calls and emails daily
• Priorexperiencein residential HVAC, insulation construction, or a similar home services industry
• Familiarwith Customer Relationship Manager (CRM) systems preferably Salesforce
• Proficient with Google Workspace or Microsoft Office
• Excellent interpersonal and communication skills
• Problem solver and systematic in approach
• Well spoken and excels with phone conversions and objection handling
• Bilingual preferred but not required
• Consent to a CORI background check and drug test screening

Benefits:

• Flexible work schedule
• Health, Dental and Vision insurance
• FSA and HSA available
• 401k, Life insurance and Short-Term Disability
• Multiple Weeks of Paid time off & Paid company holidays
• Continuous training and growth opportunities
• Referral program for Customers and Employees

About AVID Energy Solutions:

AVID Energy Solutions is a proud Mass Save® Partner and NHSaves® Trade Ally dedicated to helping home owners reduce their energy output and save on their monthly utility bills. With offices in Methuen and Sutton, we work with clients throughout the North Shore, South Shore, Central and Western Massachusetts, as well as the Greater Boston area to find the best possible solutions for their energy efficiency needs and budget. We believe that everyone should have access to affordable, reliable energy efficient solutions, and we are committed to providing that to homeowners throughout Massachusetts.

Our team of certified energy efficiency specialists, professional weatherization installers, HVAC install and service team, windows & doors team, and friendly customer service representatives are all committed to providing the highest level of service starting with no-cost home energy assessments through any insulation and weatherization installation and other energy efficient measures such as HVAC systems, windows and doors.